Complaint Review: Eagle Carports

We are a non-profit company that ordered an enclosed carport/metal barn structure for the students at our local to school to use with their FFA program and science classes.  Our original order was with Elephant Strucuters.  I am currently working with them to resolve our issue but Eagle Carports is out of the equation so I am going to leave my review about them.  

I received a call from a girl named Jennifer with Eagle Carports on December 1st.  She was calling to schedule installers to come out on December 7th.  I explained to her that while our organization ordered the unit, I would need to talk to staff at the school to schedule installation and that I would call her back as soon as I got a hold of the appropriate people.  I returned her call on Decemeber 2nd but had to leave a message.  I didn't hear back from her so I called again on Dec 4th and had to leave another message.  I explained at that time that if I did not hear back from her by the end of the business day (5pm) that we would need to cancel any appointment that may or may not have been set up (I still didn't know if the appointment was set since I had not been able to confirm).  I did not hear back from her.  I placed a call on Dec 5th and left a voicemail, knowing that they weren't in the office becauase it was Saturday) that there would not be a person at the school to receive the installers on Monday since I had never been able to confirm the appointment.  

Sunday, December 6th at 10pm (yes- 10 oclock at night) I got a call from the installer with RTI telling me that he would be at the school in the morning.  I told him that wasn't possible.  The apporporate people were not scheduled to be there.  He was angry and pleaded with me to let him come out.  He said if he doesn't work, he doesn't get paid.  I told him not only did I not have anyone to meet him but I neither did I have a cashiers check to pay him.  He agreed to wait until Tuesday (Dec 8th) to come out to install but would call me back Monday (7th) to confirm.  

I got our maintenance supervisor scheduled to receive the installation on Tues (8th) and got a cashiers check printed to pay the balance upon completeion.  Mon (7th) the installer called me back and said he'd be at the school at 6am.  I told him that would not work, the school staff does not start work till 8am.  He got angry and said I told him he could come at 6am.  I corrected him and told him there was no way I would say that.  The school is never open at 6am.  He agreed to come at 8am.  

On Tues (8th) he called when he was about 10 minutes away from the school and asked me if I would have someone meet him outiside of the school.  I told him I wasn't sure if I could get a hold of someone that quickly but if he went thru the main doors, the school office was right inside and they would locate the maintenance supervisor for him.  

The installer met with our maintenance supervisor and another member of our organization to find where the structure was going.  He was given the order details that we printed off from emails and we provided a picture that was also sent by email from Elephant Structures.  He told the maintenance supervisor that he understood where the structure should go but he needed block to square the building.  Our maintenane supervisor went to get the block for him so that the job could be done properly.  They still did not set the frame up properly so the supervisor let them know.  

According to the installer, our supervisor was rude to him.  I can testify that the installer himself was rude when he spoke with me on the phone so I have a good idea of how things may have gone at the time of installation. Regardless, the job was to come set the building up properly.  That's what we were paying for.  

The installation crew did not want to fix the issues so they left, saying they had another job to complete but would be back at 8am on Wednesday.  Sometime that day, they came back and packed up all the materials and left with it.  As you can guess, they did not show up for the 8am install on Wednesday.  

I contacted Eagle Carports this mornig and Chris Davis let me know that the order had been cancelled because their installer refused to come back out and do the work.  He claimed he was treated poorly.  

I have a call in to Elephant Structures, was told by Mr Davis to ask for Noha Habib in customer service.  Noha told me she had not been in the office Mon or Tue but would call me back when the situation was figured out.  I'm not holding my breath at this point.  I see that both companies have been reported several times for various issues.  

Dont' use this compnay- save yourself the headache and the 10% deposit and go with a reputable company.  Leasson learned.