Earl Stewart Toyota Scion Of North Palm Beach RIPOFF . Dishonest sales staff, Sales Mgrs. sell vehicles to higher payers while holding your deposit! Lake Park Florida
DO NOT TRUST EARL STEWART TOYOTA WITH YOUR DEPOSIT DOWN ON A PURCHASE - IT MEANS NOTHING!!!
I made an internet deal on a specific 2006 Tundra Double Cab X-SP at EARL STEWART TOYOTA. I received the vehicle details along with the final pricing then we agreed to the sale which included my trade-in at which time this dealer took my $250.00 deposit for the deal. Once the deal was closed EARL STEWART TOYOTA sold this vehicle right out from under me.
About EARL STEWART TOYOTA's sales staff . . .
EARL STEWART TOYOTA's dishonest salesman Gregg RIGHT OUT LIED to me about selling my vehicle and tried to cover his lie up by telling me that he just forgot to order the bedliner for my truck so it would be a couple more days before he'd have the bedliner installed. His Sales Manager JASON STEWART (one of the owner's son's) broke the truth to my wife making apologies and stating he'd make it right.
To make matters worse!!!
After waiting over three weeks I was then informed by another one of the owner's sons JOSH STEWART that a vehicle came in to replace the vehicle that was sold out from under me. But come to find out it didn't have all the options mine had, it was missing the bedliner. I told Josh that I expected an exact replacement for the truck we agreed on WITH THE BEDLINER. But instead I was informed by yet the owner's third son STU STEWART that I'd have to accept THIS replacement vehicle, as this was the best they were going to do.
And get this CUSTOMER SERVICE!!!
STU STEWART then stated that I could either take THIS replacement truck or the deal was off. I stated that I expected an exact replacement for the truck which we had agreed to already WITH THE BEDLINER plus I expected compensation for the THREE PLUS WEEK DELAY and all the aggravation that I had been put through over this. I then stated that I not only wanted the bedliner that was in my original truck, but also wanted compensation of a OEM Toyota bugshield and their dealership to cover the $100 courier delivery charge to get the vehicle to me and pick up my trade-in.
Well, needless to say after this EARL STEWART TOYOTA has not returned any more of my emails or phone calls regarding this transaction. The best I could do say the best I could do was to turn EARL STEWART TOYOTA into the Better Business Bureau which I have since done.
Scott
Orlando, Florida
U.S.A.
2 Updates & Rebuttals
Scott
Oviedo,Florida,
U.S.A.
YOU ARE CORRECT - I WAS ENTITLED TO THE vehicle as described in my sales contract . . .
#3Author of original report
Mon, January 08, 2007
Greetings "Mr. Anderson",
And indeed I was in fact given a VIN and a delivery date so I do and did have a valid complaint.
I agree with you that it was not at all nice that that I had to wait. The fact is that I did deal with the wait and dealt with it very well actually. I gave EARL STEWART TOYOTA three weeks to come through with a replacement vehicle. I'd say that's patience enough, wouldn't you? Especially after knowing that they sold the vehicle we made a deal on which they were still holding my deposit on to a higher payer.
And you say, "did they sell that truck to get a higher price? Maybe so, but they still owned that truck until you should take delivery, which you never did. It was still their property to sell as they saw fit, so you are out of luck."
This I fully disagree with you on. Once a deposit is paid on an item of purchase for a agreed upon and written up price (and in your words "a VIN and a delivery date" has been provided), that item is in fact as good as to be MARKED AS SOLD.
And as far as being entitled to THE vehicle as described in my sales contract . . .
After waiting three weeks I expected just that and what was I told instead - that I'd have to accept LESS - one WITHOUT A BEDLINER in fact.
So the better call for this situation and EARL STEWART TOYOTA is "the deal was done . . . AND DONE VERY WRONG" . . .
So STAY AWAY I say . . . STAY AWAY FROM EARL STEWART TOYOTA !!!
Thomas
Anderson,South Carolina,
U.S.A.
You are intitled to a vehicle as described in your sales contract
#3Consumer Comment
Mon, January 08, 2007
Nothing less, and nothing more.
The delay is unfortunate, but unless your contract specified a VIN and a delivery date you have no complaint. Is it nice that you have had to wait? No. Did they sell that truck to get a higher price? Maybe so, but they still owned that truck until you should take delivery, which you never did. It was still their property to sell as they saw fit, so you are out of luck. Next time, do what I do- order an odd vehicle that most people will not order- a vehicle with an expensive and useful (to me) option in that vehicle that most people are too "price concious" to buy.
I suggest you go with "the deal was off" option.