Earnhardt Ford Bad Service Ethics Caught red handed attempting to reverse previous fix to vehicle ripoff swindlers Chandler Arizona *UPDATE
Business ethics issue:
Brought Vehicle to Earnhard Ford for repair work on 7/17/02.The Service/Sales person Rick indicated the charge would be an $89 diagnostic fee + the cost of repair if I choose to proceed after the diagnosis.
I was told the repair would be $153 all inclusive to
reconnect a vacuum line. I said "hold off, I will make a
decision later."
Another shop who had done previous work on the truck told
me they would re-connect the vaccuum line for free.
I went into Earnhardts to pay the $89 diagnostic fee. and
take my truck to the other shop. Before I went into the
shop. I stopped by my truck to unload some posessions. I also started the engine to ensure that it would run well enough to take me to the other shop. It ran very well, as if the vaccuum line was reconnected without authorization. I then went into the customer service area where Rick told me to wait.
He then made a beeline through his shop. He grabbed a mechanic and approached my truck. I decided to follow. I found them both at my truck fumbling to get the hood open. They saw me and they both stopped immediatly and
walked back into the shop (with guilty looks on there faces).
It was clear at this point that it was there intention to break what they had fixed by disconnecting the vaccuum line. I wouldn't be waisting my time writing this if I had any doubt about what I saw.
I was left dumbfounded at what I just saw. The service/sales person and the mechanic had just ran away, leaving me with no explaination. I hopped in my truck and left to collect my thoughts.
Ten minuites later I went in to pay the diagnostic fee regardless of this companies ethics. With my check in my hand both Rick, and his manager both proceeded
to verbally attack me. I suggested that I would just leave. The attacks continued and as I left they still continued as I was accross the parking lot.
Is this ethical business practice?
Tom
Phoenix, Arizona
2 Updates & Rebuttals
Larry
Phoenix,Arizona,
A good place to avoid
#3Consumer Comment
Fri, June 21, 2002
A few years ago one of my friends went to Earnhardt's Dodge to buy a new Intrepid. He told the salesman he wanted a gold one. Salesman said the only gold one they had was at a sale at the community college, so they drove over there in another Intrepid to get the gold one. My friend noticed that the speedometers in both cars did not work and suspected that they were disconnected.
Despite this, my friend made a deal for the gold Intrepid and went to his credit union to get the check. When he got back with the check, the salesman said that they (Earnhardt's) had decided that they wanted another thousand dollars for the car even though they had already signed a sales agreement.
Needless to say, my friend left without his Intrepid. He went to another dealer who offered "no-haggle" pricing and bought an indentical car for a thousand less than Earnhardt's original deal.
Earnhardt's is a good place to stay away from.
#30
Thu, June 20, 2002