Earthstongue NOT RECIEVED ORDER AFTER 5 WEEKS AND NOT BEEN ABLE TO CONTACT COMPANY ripoff San Antonio Texas
I placed an order early in May and it was supposed to take at MOST 30 days to get my order. I lost my order number after a few weeks and when I tried to get in contact with them I realized how hard it was to get in touch with anyone from there. After about 5 EMAILS I got a responce telling me order number and also that my order was to be sent that weekend. The email I recived came May 24.
Since then the site has not been reachable. I have sent numerous emails to see if it was sent and nothing. Their site tells you that you recieve an email once your order is sent and also that in your order tracking page you get a shippment tracking number. I have gotten no email telling me my order is sent, no tracking number, and my order is still listed as in progress as it was when I got the companies 1 email.
5 weeks overall and over 2 since their responce and nothing to show at all. Regardless of if the order gets here they are not very reliable as far as time frame and very unreliable when it comes to getting back to customers.
Chris
Weymouth, Massachusetts
U.S.A.
1 Updates & Rebuttals
Earth's Tongue
San Antonio,Texas,
U.S.A.
DID NOT ALLOW FOR SUBSTITUTIONS ON A STRAIN THAT HE KNEW WAS TEMP OUT OF STOCK! AND HE SENT E-MAILS TO 2 NON-EXISTING E-MAIL ACCOUNTS!
#2REBUTTAL Owner of company
Tue, January 29, 2008
CHRIS,
I am just finding this report now from a while back. I have researched all the e-mails we had going and found that first of all, you were writting your e-mails to 2 non-existing e-mail accounts. The first e-mail that we actually received was on May 24 2007. Heres a copy of the e-mail you sent.
MAY 24 2007 (11:15am)
CHRIS WROTE:
"Hi I am not sure whats going on but I have now written 4 emails over the last week. 2 were returned as according to yahoo there is no earthstounge@yahoo account and now having written to the order@earthstounge account I have waited over 24 hours and haven't heard a thing. I'm not upset its taking a while but I want my order confirmation again and having lot of trouble contacting your company."
..... Here you state that you wrote your e-mails to order@earthstoungue.com
Its not ORDER it's ORDERS with an 'S' at the end.
......AND you mispelled 'TONGUE' by writting "toungue"
......YOU ALSO MISPELLED THE YAHOO E-MAIL ACCOUNT BY MISPELLING 'TONGUE' AGAIN. YOU USE "TOUNGUE" WHICH WOULD HAVE NEVER MADE IT TO OUR E-MAIL ACCOUNT.
When we actually received your e-mail to the right e-mail address we replied
THE SAME DAY!
MAY 24 2007 (11:29am)
Earth's Tongue WROTE:
"Christopher
This is your order num 20070507035935xxxx (last 4 deleted for privacy)
A new batch of AM is almost ready and I'll try to get it shipped to U by this weekend.
Unles you allow sub U'll have to wait untill then. Pls. let me know. Tks. Correct email is orders......"
ALSO,
YOU DID NOT ALLOW FOR SUBSTITUTIONS!
We let you know we were out of 1 of the 2 you wanted and sugested you substitute the strain for another one.
YOU CLEARLY STATED YOU WANTED TO CONTINUE WAITING!
as stated in the e-mail below
MAY 24 2007 (11:48am)
CHRIS WROTE:
"Thanks for the quick reply. I was only worried because I tried orders yesterday at 1 here which is 10 there. I figured since it was early enough you would get it before work ended and when I haden't heard back I was worried that this link was out too. I can definately wait for the right ones as I said I am in no rush just was getting frustrated as I had had two emails sent back to me before I sent the one yesterday. THANKS A LOT!"
After That on June 2nd it was stated on the site that the company was going out of town for 2 weeks and there would be no customer service for that time.
UPDATE:
"06-02-07
We will be out of town for the next two weeks on a mushroom hunting trip. If you have any questions or have an order pending or are thinking about placing an order, you will receive an answer when we return and your order will proceed as normal when we return.
Thank You for supporting us we love you."
We could not respond to your e-mails after that due to our being out of town. When we were shipping your order we cancelled the shipment because you said you were getting your money back from your bank and you were posting this report online.
- - - - - - - -
PS. In August of 2007 Earth's Tongue has changed owners and posted a new customer service phone line. 210-772-3336
Earth's Tongue is now:
Earth's Tongue LLC.
As new owners we have over 10 years experience in the field and have improved our product line, prices, shipping times, and customer service dramatically.
Our new customer service phone is 210-772-3336. Our e-mail address is support@earthstongue.com.
If there are any pending issues or questions from before or present and in the future, please call this number first and ask for Ben.
Thank You,
Ben
210-772-3336
support@earthstongue.com
www.earthstongue.com