Customer service, delivery and execution of service is abysmal. After delaying my pick-up and entirely canceling my pickup without notifying me (the day my lease ended), they finally picked up my move. Now, 19 days past the initial delivery date, the truck is untraceable; the most aggressive, dismissive customer service I have ever encountered will not tell me where my possessions are or when I can expect to see them.
Background: I signed a "Binding Moving Estimate" with East Coast Moving and Storage for my move from Washington, DC to Nashville, TN, scheduled for the two-day window of July 17th-18th. This original estimate was for $1201, with the stipulation that if I had more furniture than anticipated, this estimate would increase.
On July 16th, I called the company to confirm the time the movers would come. They informed me that the movers would not be able to come until July 18th. I waited until the morning of the 18th to call back, at which time, a curt customer service representative very rudely told me that my entire move had been canceled. I never received ANY email, call, or notification of this; my lease ended that day, and my things HAD to be out.
After pressing the [extremely unhelpful] customer service representatives, they were finally able to get a truck to come late on July 19th. When the truck came, the movers saw that I had more furniture than estimated, and I was fine with signing a renewed contract for a little over $2600. This contract further stipulated that my delivery window {to Nashville} would be within 1-14 days of July 21st.
I requested to pay half up-front and half upon delivery of service. This was not an option. They required the full payment.
Now, nearly 10 days after the promised delivery window, I have received NO communication from the company and have no idea where my things are. Every morning, I call the customer service line to ask about my move (I have been living without a bed for 3 weeks), and they are rude, disrespectful, dismissive, and aggressive. They say "there is no way to know when it will arrive" and respond to any type of inquiry in an aggressive manner.
This customer service and abysmal execution of service has made the worst moving experience of my life (I have moved long distances 4 times). This company should not be able to get away with such horrible service.