Complaint Review: East County Dental Associates - Dr. Bailey

They tried to charge me $428.00 for a crown that my insurance told me should be free or a max of $250.00 if I chose to upgrade to the most expensive materials. They refused to talk to the insurance representative and told me to file a grievance which could take upto 30 days if I didn't want to pay.

When they finally let me speak to Dr. Bailey (supposedly one of the owners) he told me that, "I was diagnosed to receive an all metal crown" and that was all I was going to get. If I wanted to challenge the situation he would respond with some "medical language" that would make me "medically ineligible" for an upgraded crown. How ridiculous and unethical it is to threaten a patient in such a way.

Truly unbelievable if I wasn't there to hear it myself. You can bet that I will never go back to his practice. I opened a grievance against him with my insurance. Can't wait to see the "medical language" that will supposedly make me "medically ineligible" for a porcelain-fused-to-metal crown. Avoid at all cost!!!!!

Former patient
San Diego, California
U.S.A.