Complaint Review: Eastex Collision Repair

Today is 11-26-13.  I had my accident on 10-13-13.  My car was towed to Eastex Collision Repair.  My Insurance company requested another company to repair my car.  As I was taken to my car to view the damage the Eastex employee asked me who was going to repair my car.  I saw no reason to withhold that information and I told him the name of the company.  He told me that my suggested company would repair my car quickly as they use used parts to repair their vehicles.  He went on to say that their company ONLY used new parts from the manufacturer of the car to repair their vehicles.  He said this with so much confidence that I WRONGLY believed him.

I received a report of the parts that were used from my insurance company and every part said RECYCLED!  That is used to me, what about you?  I finally received my car back from these folks on 11-22-13.  It was supposed to be fully repaired except for a power window that had to be reprogrammed.  They were supposed to have another company to come out to my house to have this done.  I was just happy to be in my vehicle.  I left the place and traveled abpproximately 4 miles and the car started to run hot.  I turned on my blinkers and continued another couple of exits on 59 to exit to the service station on the corner.  By that time the overheated light was on and my car was smoking.  I called for help to them and got no answer.  My daughter arrived and looked under the hood and saw there was no coolant in the car.  I went into the service station and bought it and put it in the car.  We waited for a little while to let the car cool some more.  I was less than 5 miles from home.  The car ran hot before I got home.  By the time I pulled into the driveway the car overheated again.  This was on a Friday night.  They are closed on the weekend.  I called in on Monday morning first thing and was met with hostility as I explained the experience and additional trouble to the manager of this facility.

I asked him if there was any investigation under my car as the car was in a ditch as a result of the accident.  He told me he couldn't be sure.  This information was told to them by me when I first came into their facility.  

I also asked him if it was their company's regular practice to return a car to a client with NO Fluids in it.  I also asked him if they drove the car to make sure that it was in perfect working order before returning it to them.  He was very condescending to me.  I told my Insurance company to make sure that they never let Eastex Collision Repair touch another car from their company.  By the way my Insurance company is State Farm.  State Farm made note of my complaint and will make sure this does not happen to another one of their clients.

After all of that on Monday the original company that was requested to me now has my car and will have to assess my car all over again.  Please for your own good AVOID this company like the PLAGUE!!!!!M