Print the value of index0
EASTWOOD HOME CONSTRUCTION AND QUALITY BUILDERS WARRANTY CORPORATION DONT BUY EASTWOOD HOMES, THEY ARE LEMONS! ripoff CHARLOTTE North Carolina
My fiancee and I purchased an Eastwood Home in October of 2003. The home came with a one year applicance or inside warranty and a two year warranty for everything else.
Recently, we noticed that there were puddles of water in our garage. We thought it may have been from the rain. The next day when it was sunny, the water continued to form.
We contacted several plumbers to get an idea of what the problem was. We were told that it was a leak. We were not understanding where the leak was coming from because the house is built on a concrete slab.
Next, we contacted a plumbing and sewer company that told us that it seems to be a leak in the water line. He stated that the concrete may have settled (which contrete is known to do), however, they would know for sure unless they removed a piece of the concrete slab where the water was coming from.
We attempted to call the Quality Builders Warranty Corporation and was given the run-a-round about who we needed to speak to and if they were in or not.
My fiancee called Eastwood Homes Quality Department the following day and was rudely spoken to and was told that it was not their problem, the warranty had expired and was then hung up on!
March 17, 2007, we hired the Plumber and Sewer Company to drill through the concrete slab in the garage. They dug a 2 foot hole in length and 2 1/2 feet in width hole; water begin to pour out!
While removing the concrete, the plumber came to where the Main water line was located. To his amazement, he showed us where when the house was initially built, the PLASTIC "main" water line was embedded in the concrete.
He stated that the work was improperly and poorly done. He then stated that "on a house that is built on a concrete slab, that the water pipe is suppose to run underground or so many feet underneath the concrete slab--and neither had been done."
He continued to say that " even if you fix the problem now, who's to say that the plumbing is not the same all through the house; you will have this problem again a month, week or a year from now again, however, it could occur in your kitchen or living room where the pipes are running which you will again have to dig through the concrete slab where ever the problem is; That could cost thousands of dollars!"
After the hole in the "main" water line was repaired, we contacted our homeowners insurance company, Eastwood Homes Quality Department and Quality Builders Warranty Corporation and have not received a call from no one!
My issue is this, the warranty on our home should be null and void because workmanship was poorly done prior to us moving into the house!
We could not use x-ray vision to see that the builders improperly poured concrete on a plastic water line. So why should we responsible for the repairs. How do we know if this problem is going to happen again, costing us more money!
Why should the Warranty be upheld when the quality of the house was poor from the beginning--before we moved in.
We have not received returned calls from anyone. However, since then, we are considering hiring an attorney; I have contacted the BBB and have and will continue to go on every website that I can go on to let consumers know that Eastwood Homes builds poor quality houses. Dont make the mistake we did and buy a LEMON!!
Shonda
Charlotte, North Carolina
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
2 Updates & Rebuttals
Anonymous
Charlotte,North Carolina,
Eastwood Homes is rated A+ with the BBB
#3UPDATE Employee
Fri, April 26, 2013
Eastwood Homes has been rated A+ with the BBB for well over a decade, even during the economic downturn, and has received awards left and right about home construction quality and customer service satisfaction.
Unfortunately,a record of the incident is unattainable at the moment but Eastwood Homes stands by their home construction and willingly makes every effort to correct any issues or problems.
Situations such as these are rare and regrettable. Eastwood Homes numerous accolades, prestigious awards, and happy homeowners can be seen as a testament to their outstanding building quality.
Pablo
Washington,District of Columbia,
U.S.A.
you may have recourse against the plumbing inspector
#3Consumer Suggestion
Tue, May 22, 2007
The new construction is supposed to be inspected and verified that it meets all building codes. This sure doesn't sound like it met any code for incoming water. I would have an attorney contact the city building inspector and begin a grievance process. You might have an inspector who looked the other way for this builders quality. Then the city is liable for what the inspector approved.