Eastwood Homes in Charlotte/Mooresville After assuring us that we would get our whole deposit back, Eastwood kept $1,500 of our deposit. Charlotte North Carolina
Eastwood sales person, Whitney Stiles, told my daughter and I, in front of our realtor, not to worry, that Eastwood wants happy customers, and if we couldn't sell our house, that they would proobably give our whole deposit of $3,000 back. We were misled that Eastwood would return entire deposit back. My daughter is going through a divorce, and they were very sympathic about our situation, at that time. Eastwood was aware that I was using my retirement savings to finance this deposit and house.
We feel this was definetly deceptive business practice to get us to sign the agreement. They kept $1,500 of our money. They lost their sympathic feeling towards us, and the fact that we were going to have to move out of our existing house, because of the divorce.
2 Updates & Rebuttals
Bill
Huntersville,North Carolina,
United States
Eastwood Homes Unethical Sales Practices
#3Author of original report
Tue, April 23, 2019
This was an unethical sales move to get us to put a deposit down. Hopefully others will be aware of the unethical assurances that Eastwood sales people use.
Allen N.
Charlotte,North Carolina,
United States
Customer Executed Mutual Release Previously
#3UPDATE Employee ..inside information
Tue, April 23, 2019
In reviewing this Complaint, and in looking back at ths matter, the customer requested to execute a mutual release in which they would receive $1,500 or the deposit back - which they did. The document they executed was executed voluntarily.
Should the customer want to purchase an Eastwood Home in the future Eastwood will certainly consider applying an additional $1,500 deposit credit. However, per the requirements of the real estate commission, Eastwood Homes is obligated to abide by its contractual agreements, as is every customer. Therefore, Easwood Homes previously returned $1,500 as it contractually agreed with this customer.