Complaint Review: Easy Florida Moving LLC

Unfortunately, my wife and I had a far less than desirable experience with GroveStars Moving. We're both professionals, and if you value your money and time to the extent we do, read the following bullet points as to why our move was unsatisfactory so that you can objectively determine if you want to sign with them once they bring you to this website on their phone sales pitch:

1. We were quoted over phone by the sales agent a delivery window of 3 days after pick-up, but had our luggage delivered a week later. We ultimately found out that on the lengthy contract associated with our move that our interstate move could have taken up to the 17 days. Although it was our fault that we didn't read the contract, we trusted the sales rep's word and unfortunately that came back to haunt us. The notion of "customer" trust on their website is anything but accurate.

2. They undersold the estimate by more than 100%. Our initial moving estimate of $1590 ended up costing more than $3600. Mind you, we added approximately 4-5 suitcases and 4-5 picture frames. If the addition of this much material is equivalent to $2000, I will let you be the judge of that. Basically- they're first estimate is a gross underestimate so that you can sign their contract.

3. The workers who came to deliver our luggage neither A. had their own tools nor B. knew how to assemble anything we had. This is compounded by the fact that we're missing approximately 3 boxes and a critical piece of furniture for our bedroom set. This is of course, laid out clearly in the contract, but who wants to sign with movers with this kind of liability?

4. Their initial sales pitch was based on shaming other nearby companies like 2 men and a truck, for example. I should have realized this in hindsight, but any company that has to deliberately shame a prominent competitor likes a truly genuine business motive.

All in all, please avoid these movers. I would not be surprised if they restart their yelp page in an effort to refresh this post. I'll check regularly to make sure this is still posted and will re-post as long as is necessary.