Complaint Review: Easy Group

I am seeking a full refund of $3,409.94 for a DTF Pro Model J printer purchased from DTG Pro. The printer arrived damaged on September 27th, despite paying $109.95 for two-day shipping, which was delayed by four days. The crate had a hole in the bottom, with visible damage to the printer itself, including a missing brace, ripped-off feet, and dents. After contacting DTG Pro, I was advised to use the printer while they investigated the shipping damage with FedEx. However, the printer is misaligned and likely has a bent carriage bar, making it unusable.

Despite multiple follow-ups with customer service, I received no resolution. The representative, Gina, failed to provide direct contact information for a manager and redirected me to the sales team, who only attempted to upsell me on a more expensive printer. I bought the Model J to replace an older printer to meet business needs, but the damage and lack of support have forced me to purchase another printer to avoid disruption.

I later discovered that the Model J is essentially an older Epson 1390 model in a redesigned casing, contrary to my expectations for an upgraded machine. I wish to exercise the advertised 60-day money-back guarantee due to these ongoing issues. My experience reflects a troubling trend, as many other customers have reported similar complaints regarding DTG Pro’s service and product quality.

I am pursuing a full refund of $3,409.94 while holding DTG Pro accountable for their inadequate customer service and deceptive practices.