Easy White - Easy White Labs Teeth Whitening Scam.. will not refund my Money - Fraud Boulder Colorado
Someone used my credit card and address to purchase this product. I tried to contact them when I saw the charge but the number listed on my credit card bill was incorrect. I found them on the internet and tried to call only to get a voice mail indicating they were closed. By the time I contacted the customer service representative, I was told they would only refund part of what I was charged since it was over 30 days. I explained that I had not ordered the product and someone used my credit card info and they said tough.
They told me they would send a return authorization number for me to use and would send it to my email address. The email address they had was of course not mine! I gave them my work address and waited for the email which I never received.
I called again and they said I missed the 30 day window and would not give me a refund!!! I explained that I had not received the email and was told well they sent it. (again my problem!) I was charged for 2 shipments plus shipping and I never ordered the product!!
I am going to contact the Attorney General for the state of Colorado and urge them to shut this scam down.
Stay far away from this one.
Debbie
FOrest, Virginia
U.S.A.
1 Updates & Rebuttals
Customer Service Team
Boulder,Colorado,
U.S.A.
Easy White - Easy White Labs Teeth Whitening Scam.. will not refund my Money - Fraud Boulder Colorado Easy White Labs
#2UPDATE Employee
Tue, August 11, 2009
Dear Debbie,
In reviewing your account we did receive your phone call in regards to your situation. We do have confirmation that we sent the return email to the updated email address that was supplied to us and maybe it was a filter on your works server that the email did not get through to you. We had no way of knowing that you did not receive the email because you called us a month and a half later (which was already past the return deadline we gave you on the phone call).
In regards to your fraud claim we take several measures to ensure that the transaction is valid. We verify that the address provided matches the address associated with what your credit card company has on file and we also make sure that the card is present by asking for the CVV2 code located on the back of the card. Also we do track all of our packages to make sure that the product is delivered to the address provided to us when the order is made.
We are sorry for any confusion this may have caused you.
Sincerely,
EasyWhite Labs