Easy White Labs Teeth Whitening Scam Boulder Colorado
Ordered sample of Easy White Lab's teeth whitening product along with a similar sample from another company. Both products were advertised together.
All I had to do was pay the shipping (which is how they get your credit card information).
Both companies charged my credit card for the shipping which was minimal. I was surprised when my credit card was charged over $150 for both products, and I had not received ANY product from either company.
When I contacted this company, during the normal business hours, I selected the option to speak to a customer representative. A representative never answered and I was sent directly to a voicemail to leave a message. I've tried several times to reach them and end up leaving a message for them to call me back. I still have not heard from them!
I tried to dispute the charges with my credit card company, but was told the charges can not be disputed.
Ultimately, I am out of over a $150 bucks, but hopefully, this will spare someone else the heart ache and anger from being Ripped Off!
Anonymous
Mathews, Alabama
U.S.A.
3 Updates & Rebuttals
Customer Service Team
boulder,Colorado,
USA
I Was SCAMMED Too
#4
Fri, September 18, 2009
Dear Djprima,
The reason for the credit had nothing to do with any filing, which we have not seen. We constantly review accounts for quality control and, based on your particular situation, we felt a refund was in order. As per your conversation with our customer service department on August 21, your account remains closed. We hope you enjoy the product.
Sincerely,
EasyWhite Labs
Djprima
Millburn,New Jersey,
U.S.A.
I Was SCAMMED Too
#4
Mon, September 14, 2009
I filed a complaint with the Boulder, CO consumer affairs and my credit card was refunded.
Good Luck
http://www.bouldercounty.org/da/consumer/consumer.htm
dustin.parish@digitalinstructor.net
boulder,Colorado,
U.S.A.
Easy White Labs Teeth Whitening Scam Boulder Colorado
#4
Thu, August 13, 2009
Dear Anonymous,
We are sorry to hear that you did not understand our terms of how our offer works. As with every order the customer must check a box stating that they have read and understand how our offer works. It states that it is a 10 day trial from the date of order and after the 10 days if you like the product do nothing and we will automatically bill your card 78.23 for the full 30 day supply of the teeth whitening shipment we sent you. If you do not wish to be billed the 78.23 then call us or cancel online and set up for a return of the product within the 10 day trial.
As with every message we receive we contact the customer back within 24 business hours. We are sorry if you did not receive our call back but I assure you we call every message that we receive back.
Again we apologize for any misunderstanding that you had but our terms are clearly stated in our offer. We also email a copy of the terms to you once the order is complete and supply a copy of the terms with your shipment.
Sincerely,
EasyWhite Labs