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  • Report:  #1173272

Complaint Review: Eat 24

Eat 24 I ordered in the LA area off of their app. These people offered a 3.00 off coupon, But if you use cash you can't add a coupon. I got the discount coupon 34h2 off of Retailmenot.com and then informed the company via a chat message that I could not use the coupon, and they said if I use cash it can't be added. They said they disclose this in their email, I didn't get an email as it was on Retailmenot.com. They refused to remove the $3 from my order of over $20 when I contacted them, and the woman Kellie I was chatting with hung up on me when I told her I wanted confirmation of my order being cancelled. Horrible Company! I prefer Gxxx Hxx. You can talk to a person and they have always treated me right, by righting any wrongs. Los Angeles, California Internet

  • Reported By:
    Seth — LA California
  • Submitted:
    Fri, August 29, 2014
  • Updated:
    Fri, August 29, 2014

I ordered expecting to use a $3 off coupon code that I got off of Retailmenot.com. Code 34h2 and I could not add it. So, I contacted them, after placing my order for over $20 at Arga Cafe through them. There was no number to call, only a CHAT service. So i chatted with someone named "Kellie" who hung up on me, after I asked her to cancel my order and please verify that she had done so. She said if you pay CASH that they can not honor coupon codes. It should have said that on the app, or I would have ordered less food! She would not honor my discount code and I vowed never to use their service again, preferring Gxxx Hxx, because this company is respectful, and has always righted any wrongs! Also, they sent me an email saying I could get a "few" dollars off my order, which said $2 at the bottom. To be more specific, they should have said "a couple." Everyone knows that a few usually means more than 2 despite the dictionary definition. They could have chosen more specific semantics. This company is a RIP OFF who intentionally tries to decieve customers!

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