Complaint Review: Ebates

 I have used ebates for a long time now. They have a tell a friend promotion going on. I have signed up 4 people. The 4 people do not live with me, and they do not use their information on the web. So I offered to use mine and they can pay me directly while I use my credit card to make purchases for them. These are family members that do not reside with me but like within a 30 minute drive. I had the bonuses in my account and then they disappeared! I contacted ebates and they said that I cannot have multiple accounts, in which I explained who's they were and as to why we did it this way. I searched on the mobile app in the help area and the tell a friend area for fine print or stipulations. There were none pertaining to this! I emailed this Caleb guy back and his response today was that there are stipulations and copied what he found. I replied that these are no where on your mobile app and if they are enforcing these they should make them available on the mobile app. So not only was this a waste of time and effort in getting family on board to do this, they lie and keep fine print off of their mobile app! I find this to be false advertising and misleading. I am deleting this app and the account I have and the ones I made for family. Shading dealings and terrible customer service!