Ebattery, Inc Batteryrefill.com / Batteryrebuild.com Don't refill your batteries at Batteryrefill.com or Batteryrebuild.com. Ontario, California
October 15, 2008- Purchased battery refill for my Macbook and paid through paypal. I shipped my battery to Batteryrefill.com using the label they emailed to me.
Oct 27, 2008- Old battery arrived at vendor's location.
Dec 7, 2008 Battery received from Ebattery, Inc.com; battery did not work. would not charge, read 0 Volts with my voltmeter.
Dec 8, 2008 Filled in Ebattery.com's RMA request form. Received automated reply from Ebattery, Inc.com
Dec 9, 2008 Received RMA number and shipping label from ebattery
AKA Battery Refill.comI shipped the non-functional battery back to Ebattery, Inc
Dec 12, 2008 Faulty refilled battery arrived at vendor's location.
I made many attempts to reach ebattery.com, with no luck. They never sent a battery, and they ignored me.
July 7, 2009 After many attempts, I finally reached a person at customer service for Ebattery, Inc. I explained the situation to the customer service representative. He said he could not understand why my battery had not been re- filled and tested. I requested that he find out what's happening with it and get back to me.
July 11, 2009 I sent an email to Ebattery, Inc (dba batteryrefill.com) customer service asking for prompt action on my complaint. Send me my battery or refund my money.
July 20, 2009 No word from anyone at Ebattery, Inc. I called and reached Customer Service. He said he had not been able to find out anything. I requested that he cancel my order and refund my money.
He informed me that the refund would take 7 to 10 days.
Late July and August 2009: Several attempts to phone and request action.
August 31, 2009 No refund or credit on my credit card. No refund check. No Paypal refund.
I sent another email to Batteryrefill.com, this time explaining that I am about to make another refund request from Paypal. I also explain that I have only waited this long because Andrew had promised he would either send my battery or send my money.
I attempt to request a refund online from Paypal.
I can't do the online request because of the amount of time that has passed, so I call Paypal Customer service.
Paypal initiates a claim against Ebattery, Inc
September 11, 2009 Paypal decides the dispute in my favor. Paypal refunds $4.20 to my Citicard account. That is the entire cash balance Ebattery, Inc. com has with paypal.
Paypal requested that Ebattery, Inc refund my money.
So far, I have only been able to get $4.20 back. Ebattery has given me no explanation of what their problem is. It's really weird, they seem to be a legitimate business but they don't respond to anything, they don't send my battery, and last time I called, the customer service guy got really angry at me. Angry at ME? I've waited 11 months for a stupid computer battery.
I don't know what's going on at this company, but I would stay away from them!
2 Updates & Rebuttals
Ronny g
North hollywood,California,
U.S.A.
You do need to be careful with paypal...
#3
Tue, September 22, 2009
The only purchases I make with paypal..is through ebay. This way I can checkout the sellers feedback score. You are not likely to get ripped off by someone who has done many transactions and maintained a 100% positive feedback. You can also read the comments and see how they ship and if they communicate well and sell items "as described".
The problem with any online "business" is they can market and through a good looking website with logos and artwork appear to be a large professional corporation..and it could be some jackass working out of their mommys basement..how would you know??
I have had no bad experiences so far with and sellers or buyers..and have used paypal 99.9% of the time..but as stated...if you are ripped off and the seller has no funds in their paypal account..paypal is off the hook..and you are left with no recourse. So it is up to you to use it..or how you use it..but any purchase you make online..there is a risk factor if you do not know who the seller really is..and you need to be able to read reports on how they conduct business.
Adolph
Elkhart 46517,Indiana,
U.S.A.
Pay Pal at its best, yet again!
#3
Tue, September 22, 2009
If dealing with Pay Pal, it's essential that payment be made by means of a charge card. No bank withdrawal, no debit card! Pay Pal's STATED policy: "No refund will be made unless the funds can be recovered from the seller". Pretty well absolves Pay Pal of any loss....unless you use a charge card. When completing a Pay Pal transaction, the option of "alternate payment by charge card" is really easy to miss-by design!
I have had several run-ins with Pay Pal over that very policy. If payment is made by means of a charge card, you've got'em by the short hairs. I always conduct an immediate dispute with the charge card issuer. Pay Pal then comes unglued, as this negates their stall tactic of waiting 30 days (or whatever the mandatory wait is).
Pay Pal, as are most merchants accepting charge cards, very concerned about charge-backs. Merchants are rated on the percentage of charge-backs, and monetary limits can be imposed or the merchant may ultimately be denied access to the charge card company in a worse case scenario.
I've said it before-Pay Pal is the monetary unregulated cyber n**i. DO NOT USE PAY PAL EXCEPT BY MEANS OF A CHARGE CARD! Your ONLY assurance of not getting screwed.