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  • Report:  #645047

Complaint Review: Ebay and 128headphones

Ebay and 128headphones ANOTHER EBAY SELLER THAT SHOULD BE TOSSED INTO THE TRASH CAN!!! Internet

  • Reported By:
    Diana — Rahway New Jersey U.S.A.
  • Submitted:
    Tue, September 28, 2010
  • Updated:
    Tue, July 12, 2011
*General Comment: Sup kid. *Author of original report: To Mr. Knows Nothing.
     This has been a horrible experience for me so far and because of the headache I've gotten from this incident, I'm highly considering not doing business on Ebay anymore. Ebay supposedly has this buyer protection program but has proven to be useless and unreliable.

     Back in early September this year I bought 3 items from 128headphones on Ebay. (Earphones, Earphones adapter and earbuds.) I did like any smart ebayer would do before purchasing and researched the seller to check his feedback and see if there would potentially be an issue when ordering through them. Let me tell you something..Feedback percentages are absolute BULLSH**!!! I do realize that there are problems here and there, but not like this. In the listing it said that I'd get my shipment between 2 and 8 business days of payment receipt which he received right away on September 3rd. I ended up not getting my shipment until September 16th which he only sent out after I reported him to Ebay. Well it turns out, 1 of the 3 items I ordered was correct (a pair of earphones of significantly lesser value than I ordered). I of course became enraged because I waited long enough to get these earphones and all without the seller even communicating with me. I immediately contacted the seller and informed him that the item I received was wrong and shipped them back to him the following day which was September 17th. UPS tracking confirmed that he received my return shipment on the 23rd. I waited until the 27th and contacted him again with hopes that he'd ship out the correct pair, but the fool just gave me the original tracking number for the shipment I received on the 16th which were the wrong earphones!! I instead of going back and forth with this seller, decided to escalate the issue to Ebay Customer Support of whom state that this "Ebay buyer Protection Program" covers my purchase in case it's arrived damaged, incorrect, missing etc. Well Ebay, after viewing my case for a whole 5 minutes, decided in his favor which makes no sense whatsoever!! I demand my money back, but don't know how to go about getting it. I know I'm definitely not the only Ebay victim out there and hope that there is someone who can provide me with the correct means of getting my money refunded. Below are the case details. I even provided Ebay with tracking numbers and photos of the shipment I received which were the wrong item. I DON'T GET IT! HELP!


You have appealed this case to eBay Customer Support.Sep 27, 2010 at 4:23 PM
Reason:
Other
Your message to eBay Customer Support:
"I have not received the correct earphones. I paid $60 for them, but haven't received them. I received the wrong earphones (which were worth $9.99 upon research in his store listings.) I shipped the pair back to him and am still waiting to receive the earphones I ordered. Pictures of the wrong earphones (showing the seller's shipping address) have been provided in the case. The tracking number for the original and return shipment were provided in the case. This seller has done nothing to correct the issue. He replies with nothing but a repeated tracking number for the original shipment which included the WRONG EARPHONES. This decision should be 100% in my favor. I do not understand what the issue is here. Read the entire case. Check the links I provided showing what he sent me and what I haven't received. "

eBay Customer Support has made a final decision and the case is closed.Sep 27, 2010 at 2:18 PM
Final decision:
This case has been decided in the seller's favor.
eBay Customer Support comments:
We received tracking information from the seller that shows the item was delivered to your address.
You have escalated the case to eBay Customer Support.Sep 27, 2010 at 9:57 AM
Your message to eBay Customer Support:
"He has still not sent me the correct item. The earphones he originally shipped were the wrong ones so I sent them back to him as per UPS tracking number 1Z1206E00349865826. Today I tried contacting him to find out if he had shipped out the correct earphones, but instead he provides me with the tracking number for the earphones he originally shipped out. Communicating with this man is impossible therefor I'd like to be fully reimbursed for the headache he has caused me. I'll purchase the earphones from someone else. This is ridiculous. "
You have responded to the seller.Sep 27, 2010 at 9:45 AM
Your message to the seller:
"That tracking number you just added is for the original earphones you sent to me that were the wrong item. I shipped them back to you as stated and shown clearly below. Here is what I received from you on the 16th: (((link redacted)))

Below is confirmation showing that you received my return shipment on the 23rd. I don't get what is so hard for you to understand. READ CAREFULLY!

"UPS At the request of Diana Thurston, this notice alerts you the following shipment has been delivered. Important Delivery Information __________________________________________________________ Tracking Number: 1Z1206E00349865826 Delivery Date / Time: 23-September-2010 / 10:58 AM Delivery Location: OFFICE Signed by: ALEX Shipment Detail __________________________________________________________ Ship To: WEST HOLLYWOOD CA US UPS Service: GROUND Weight: 0.2 LBS. Quantum View Request Number: C3C698CC43A8E58E""
The seller has responded to your case with tracking information.Sep 27, 2010 at 9:33 AM
Tracking number
9101010521297671606022USPS
Delivered, Sep-16-10, 14:01 PM, RAHWAY, NJ, 07065
Out for Delivery or Available at PO Box, Sep-16-10, 08:45 AM, RAHWAY, NJ, 07065
Sorting Complete, Sep-16-10, 08:15 AM, RAHWAY, NJ, 07065
Arrival at Post Office, Sep-16-10, 07:23 AM, RAHWAY, NJ, 07065
Processed through Sort Facility, Sep-16-10, 03:36 AM, KEARNY, NJ, 07099
Electronic Shipping Info Received
Processed through Sort Facility, Sep-14-10, 00:19 AM, LOS ANGELES, CA, 90052
Note: Tracking information may be transmitted with a delay. Please check back later to view updated information.
You have responded to the seller.Sep 26, 2010 at 11:17 PM
Your message to the seller:
"If after today, 9/27/2010, you have not shipped out the correct earphones (Black V-Moda Vibe II Nero) to me, I will turn this case over to Ebay and ask for my refund. I have given you ample time to correct this error on your part, but you have done nothing to communicate with me or make this right. You received the ones I returned back to you on the 23rd of which were the wrong ones. It's time for you to ship the right ones out. "
You have responded to the seller.Sep 23, 2010 at 3:24 PM
Your message to the seller:
"UPS

At the request of Diana Thurston, this notice alerts you the following shipment has been delivered.

Important Delivery Information

__________________________________________________________

Tracking Number: 1Z1206E00349865826 Delivery Date / Time: 23-September-2010 / 10:58 AM Delivery Location: OFFICE Signed by: ALEX

Shipment Detail __________________________________________________________ Ship To: WEST HOLLYWOOD CA US

UPS Service: GROUND Weight: 0.2 LBS.

Quantum View Request Number: C3C698CC43A8E58E"
You have responded to the seller.Sep 17, 2010 at 8:05 AM
Your message to the seller:
"I have as of this morning shipped the earphones back to you. Please ensure I'm given the correct ones with your return shipment. I just want this issue to be resolved. Tracking for the shipment I sent out this morning is provided below.

UPS Ground Tracking # 1Z1206E00349865826"
You have responded to the seller.Sep 16, 2010 at 10:52 PM
Your message to the seller:
"HERE'S THE JUNK I RECEIVED...JUST IN CASE YOU TRY TO ACCUSE ME OF LYING.

WHAT I ORDERED ON THE 3RD: (((link redacted)))

WHAT I RECEIVED ON THE 16TH: (((link redacted)))
(((link redacted)))

PLEASE FIX THIS ISSUE ASAP! THERE IS NO NEED FOR COMPLICATION!"
You have responded to the seller.Sep 16, 2010 at 9:01 PM
Your message to the seller:
"AFTER 2 FULL WEEKS OF WAITING, YOU SENT ME THE WRONG EARPHONES!!! I AM DONE PLAYING GAMES WITH YOU AND NOW WANT MY MONEY BACK!! THIS AUCTION WAS FOR ITEM 390218924024 ($60 Unopened V-Moda Vibe II - Nero Earphones), BUT YOU SEND ME THESE $9.99 BASS FREQ' LOW QUALITY PIECES OF JUNK INSTEAD. HOW HORRIBLE OF A BUSINESS MAN CAN SOMEONE BE??? I PAID FOR MY ITEMS, SO GIVE THEM TO ME. SIMPLE! "
You have responded to the seller.Sep 15, 2010 at 5:55 PM
Your message to the seller:
"What about the other 2 items that I purchased with these earphones? (Earbuds Item# 230499225902 and earphone adapter Item# 230493374045)They were supposed to be included in the same shipment. "
The seller has responded to your case with tracking information.Sep 15, 2010 at 5:41 PM
Tracking number
9101010521297671606022USPS
Delivered, Sep-16-10, 14:01 PM, RAHWAY, NJ, 07065
Out for Delivery or Available at PO Box, Sep-16-10, 08:45 AM, RAHWAY, NJ, 07065
Sorting Complete, Sep-16-10, 08:15 AM, RAHWAY, NJ, 07065
Arrival at Post Office, Sep-16-10, 07:23 AM, RAHWAY, NJ, 07065
Processed through Sort Facility, Sep-16-10, 03:36 AM, KEARNY, NJ, 07099
Electronic Shipping Info Received
Processed through Sort Facility, Sep-14-10, 00:19 AM, LOS ANGELES, CA, 90052
Note: Tracking information may be transmitted with a delay. Please check back later to view updated information.
eBay Customer Support has opened a case for you.The seller has 7 days to respond.Sep 15, 2010 at 5:10 PM
Details you provided:
You have not received the item
You have tried contacting the seller
You paid on Sep 03, 2010
You contacted the seller through eBay Messages
The seller isn't working with you to solve the problem
You entered the phone number xxx-xxx-xxxx
We will not share your phone number with the seller.
Additional information:
"I have sent a few emails already. I was supposed to receive my 3 purchased items between 6 and 8 business days of cleared payment which was on the 3rd. It's now the 15th. I want my items or my money back!"
You wanted:
A full refund

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

2 Updates & Rebuttals

Diana

Rahway,
New Jersey,
USA

To Mr. Knows Nothing.

#3Author of original report

Tue, July 12, 2011

Yup! It got me my money back! Read the rest of his feedback anyway. His feedack rating sucks. Proof is in the pudding moron.

Saxton Hale

United States of America

Sup kid.

#3General Comment

Tue, July 12, 2011

I've worked with 128headphones before. I've ordered maybe 20-30 headsets from the guy. You're the only who's had a problem with him from what I've heard.

Never had a problem. Dealt with customer service twice. Both were straightforward and simple affairs. These affairs occurred between 2008 and 2011. 

Maybe your one case didn't go well, but don't tell the world he needs to be canned and don't give  your stupid excuse that feedback percentages are "bullsh*t".

Keep yelling. I'm sure that'll get you somewhere.

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