Complaint Review: EBay Canada

I have been shopping on eBay for about a year now. I have
also done some selling of a few items I had around home that I wanted to clear out. It was purely for personal use.

Last month I found a site called 'NetClearences', and thought I had struck oil. They are a clearing house for department store demos, damaged, used, or discontinued products.

I bought - rather, bid on about 16 items. When I was notified that I had 'won' these items, I waited to recieve the shipping charges and all other information.

When a few days past, I paid for them, plus $100.00 as a guess for the shipping costs. I emailed them, asking that they send the costs, and refund me if I overpaid, or let me know if I owed more.

Somehow, I paid the item costs again. So they were overpaid just over $100.00. When I noticed this, I wrote and asked them to refund me.

I have NEVER had a problem like this with sellers. With the click of a button, they can send your money back.

To date, I have written and asked for my refund at least a dozen times. My later emails have not been friendly either.
I have made it clear I want this all cancelled. I did not want the items.

They will not acknowledge my overpayment, although I have sent copies of the paypal account, showing the duplication on the item numbers.

They wrote and said they already shipped the goods. Then I told them again I did not want to deal with such a dishonest company.

They replied I would have to pay a relisting fee of $3.00 per item in order to cancel.
They already had over $300.00 american, of my money- and wanted more!!! I had not yet recieved anything!


I told them they were dreaming if they thought I was sending any more money.

Next, I got ship dates for the goods I'd ordered.
I wrote them and asked how that could be, as they told me they already sent the stuff???

I got another batch of ship dates after that- ALL this after I asked to cancel the order- PERIOD.

I have written eBay on several occasions, asking that they assist with this- NOTHING DONE. They sent a computer generated reply saying they would investagate and contact me in about 48 hours- this was days ago. Over 2 weeks in some cases, as I asked for help several times.

As well, I asked eBay about the charges they impose when you are selling things, as I sold $50.00 worth of stuff- about 3 or 4 items, listed 2 or 3 times- and was billed every penny I made.

I don't understand that?


Then earlier, I sold a few things for a friend, made about $120.00, and was billed over $180.00?????? I am so confused.

As well, there are times my Paypal account shows a buyer made a purchase, yet there has not been any money show up in the paypal account.

I cannot get eBay to answer that question either.
They direct bill your credit card, so you have no idea until it is too late, or they won't answer your emails.

My continuous inquires to NetClearences has thus far, only said they'd look into it and get back to me.

The goods have arrived, and were totally misrepresentd in their ads, it is a bunch of junk,, and I am stuck with it, and out a small fortune.

I first started looking around on eBay last year when my daughter was ill. I was up all night as she was dying, and found it to be a way to pass some hours when I could not sleep.

It has been so traumatic for me, because using my credit card was hard to do as I did not trust someone you cannot reach. Now I have been over-billed, ripped off, burned, and disillusioned completely.

My daughter has passed away, and I just feel so violated.

I wrote a few other people and they told me that I'd get no response or help from eBay.

They were right.

This has got to be a billion dollar industry, and they get rich off our hard work. Then they do not have the decency to help, when they claim they will.

THANK-YOU

Susan
Nova Scotia, Nova Scotia
Canada

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