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  • Report:  #553860

Complaint Review: eBay

eBay Deceptive Fees Charged San Jose, California

  • Reported By:
    Lucy — Las Vegas Nevada United States of America
  • Submitted:
    Wed, January 13, 2010
  • Updated:
    Thu, January 21, 2010
  • eBay
    2145 Hamilton Avenue
    San Jose, California
    United States of America
  • Phone:
    (408) 376-7400
  • Category:

After a chat conversation with eBay this morning regarding the fees that they charged me I discovered that eBay charges you  8.75% on the final value of the item sold when you use the "free" insertion fee for the first 5 items that you list each month.  The problem is that they don't tell you this and when I inquired as to where this policy was listed I was referred to a June2009 newsletter.  There is no where on the eBay site that this fee structure is explained.  The fee for items 6-?? listed with eBay the fees are 8.75% of the first $25.00 and 3.50% of the final value over the $25.00.  This means that you are paying eBay an extra 5.25% of the final value of an item sold in order to save $0.15.  This cost me over $11.00 on one item. 

Deceptive practice.

1 Updates & Rebuttals


Edgeman

Chico,
California,
U.S.A.

Where the fee structure is expalined...

#2Consumer Comment

Wed, January 13, 2010

From the OP:

"There is no where on the eBay site that this fee structure is explained."


I went to the eBay website and found the fee structure in less than twenty seconds. Here's the link (ROR may redact it):

http://pages.ebay.com/help/sell/selling-basics.html

There are two links on that page that take you to an explanation of eBay's fee structure.

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