Complaint Review: EBay - PayPal

I tried to pay for an item on eBay with PayPal because it was the seller's preferred method of payment. I spent twenty minutes trying to put the payment through. I was told that my perfectly good passwords were not valid.

I ended up getting new passwords for two accounts, to no avail. It was a frustrating twenty minutes. The "Pay Now" button on eBay was blank which added to the confusion.

After this I asked the seller to let me out of the transaction. I assumed that this would not be a problem. She told me to try again. She said that this kind of thing happened. Well, that's NOT acceptable. She dunned me for payment. I wasn't happy about that.

Then I wrote to the CEO of eBay about all this. I got a response from PayPal, which is owned by eBay, blaming a corrupt cookie for my troubles with PayPal. I was directed to erase the cookies from my system. I did, but that was a big mistake. Now I'm no longer automatically signed into dozens of sites. The inconvenience is considerable and is continuing. I would not do that again. Now I am suddenly getting spam from PayPal which I did not before. I was told by PayPal that those are impersonators sending the spam. Perhaps, but their timing is spooky since that email is not listed anywhere. I was told by PayPal that I can download some special toolbars to help distinguish spoofers but I will no longer follow advice from PayPal about what to do with my computer. I wish I had not cleared my cookies as they told me to.

I had been leaning towards just not dealing with PayPal and eBay; too many problems. I wish I had done that, as draconian as it sounds, I get message that my time is not important to them. There are endless snafus and wierdnesses and omissions. They have a great image but they don't have it together.


Anne o.
Anonymous Location
U.S.A.