EBay - PayPal UK Customers Beware (Loophole For Theifs) London United Kingdom
Hi all, this is my story:-
After selling a phone on eBay UK and sending the phone to the buyer via special delivery (tracked and insured) the buyer then filed an item not as described claim in PayPal.
As most of you are already aware PayPal normally will rule in favour of the buyer 90% of the time.
The buyer was then asked to return the phone for a complete refund.
HERE'S THE LOOPHOLE
The buyer returns an empty box recorded delivery and then once signed for has proof of returning the phone (even though you just got an empty box) the money is then refunded to the buyer case closed.
NO PHONE & NO MONEY.
I tried every avenue to recover either the phone or the money to no avail.
Police say it's a civil matter.
PayPal say you need a police headed report. (Which you can't get because of the above) eBay are not interested because (well, in their words it's got nothing to do with us).
I used PayPal's appeals process but again hit a brick wall because they ask for a police headed report you just can't get.
You are now left feeling very disregarded and abused by the lack of protection eBay & PayPal promised you but renege on after the event. I feel eBay & PayPal are criminals and should be held accountable for their lies and broken promises to protect its consumers.
I also believe our laws should be updated to prosecute these renegade companies like PayPal & eBay and make them held accountable for their disregard of criminal activity though there online businesses. Many thanks for reading.
Excalibre
Clacton On Sea
United Kingdom
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4 Updates & Rebuttals
Excalibre
Clacton On Sea,Europe,
United Kingdom
Here's The Crooks eBay User ID.
#5Author of original report
Sat, May 09, 2009
Hi Inspector,
Here's the crooks user ID on Ebay UK "nbala25"
Regards.
Excalibre
Inspector
Tobyhanna,Pennsylvania,
U.S.A.
Who is the buyer?
#5Consumer Suggestion
Fri, May 08, 2009
Why not let us know who the buyer was (seperate rip-off report) so we can be on the lookout in case he/she wants to buy from us.
Excalibre
Clacton On Sea,Europe,
United Kingdom
PayPal Appeals Process (eBay's Feedback System)
#5Author of original report
Fri, May 08, 2009
Hi All, Still awaiting the outcome of paypal's appeals process but it's looking a bit of a grim outcome.
Also got a neg feedback from the crook who stole my phone and eBay don't give a crap about removing this liable comment without a court order. Checked to see how much this would cost with my solicitor and he told me upto 400.00 inc. fees.
This is getting beyond a joke now!
One good thing I managed to do was get the phone barred & blacklisted from all UK networks (But I believe this was a lost cause because most stolen phones end up on the black market abroad where they can still be used)
I'll let you know the outcome of PayPal's Appeals Process when they contact me.
Thanks For looking.
Punchline
W.B.P,Florida,
U.S.A.
I need your help in nailing the thiefs
#5Consumer Comment
Tue, May 05, 2009
Do you mind posting keeping me updated as to how is this turning out. I was also a victim of the exact scam but with a valuable necklace. I am trying to gather as much info as possible.