Complaint Review: EBay

I had been a member on eBay since October 2001 when suddenly, I get a suspension notice, which made no sense. I had over 1100 positive feedbacks as mainly a buyer. When I enquired, I was told that they had suspected that someone had hijacked my account, even though they were unable to tell me why they thought so, and there was no suspcious bids on my account. In fact, buy suspending my account, they cancelled bids already placed and had sellers wondering what happened. The latter result had me having to explain the situation umpteen times, just as I had written umpteen e-mails to them trying to revive the account. Finally, after the 12th e-mail explaining that the suggestions they gave were only good if one was able to sign on
(my ID was also not recognized when I tried to change my password as suggested by them), even though their own e-mails to me with a reminder about the password were the exact same one that I had tried, unsuccessfully to enter. I pleaded for a number to call, but was told "they did not have a CSR telephone number" (HOOEY). Only when I threated to sue them and file this report did they contact me by phone (the number captured by my caller ID) and said that they had finally located the problem and would receive yet ANOTHER e-mail telling e=me what steps to take.

Needless to say the steps were the EXACT same ones I had attempted without success. Thinking that I leterally anf figuratively "had their number" I tried to call back (604) 297-7311 and got a residence. Information for Vabcouver supplied (604) 291-7311 (sounds alot like the number my phone captured)
NOT IN SERVICE.

Ebay is taouts itself as the largest online marketplace in the world, they have revenues greater than most thirdworld countries- COMBINED!

hey can't afford to hire some CSR's.

The irony is that the e-mails following the so called instructions requested I give feedback on their CSR. You can imagine what I had to say

Stacy
Lutherville, Maryland
U.S.A.