Complaint Review:
Ebay
I am a seller with ebay, I sold a Keurig 2.0 K550 on march 5 I fully tested the touch screen ran several K'cups & water through the unit, I sent it out in a timely manor. I used a 20' x 20' x 18 box to ship it I shrink wrapped the unit tight to make sure unit would not move I packed it tight with pop corn. customer received unit after couple days it was on a saterday said not working will not brew water I took the weekend off on monday I see I have a return request open and ebay charged me return shipping so i let it slide do to they have 14 days to return item. When the mailman arrived i received back my box used to ship item and it was beat to hell I opended up box the unit was in pieces side of unit was bowed out the unit was full of popcorn shipping supplies the top of unit seperated it was in a condition that looked like someone slamed it on the ground I took picture and called ebay and said i had to prove it was damaged do to they were not there when they shipped it back to me i sent pictures and ebay said not good enough i have filed a bbb complaint as well and per policy ebay says they do not know if i doctored the photos but angain took the buyers photos and said it is a part of e commerce business how is it ok for a buyer to buy a product and yet all they do is yell defective product automatic return no questions asked and can damage a product do to not having the midset of just no concern when shipping a product back go search bbb ebay even with a A+ rating and sever thousand complaints they get away with ripping off people i am not the only seller ebay is doint this too i just spoke with ebay they hit me with a defective product and says no seller resolution and now i will loose my top rated seller ranking do to this and i had 100% feedback and now 98.8 % do to this buyer who has no remore for there action and is not held to uphold any ebay policy and ebay does not hold the buyer responseable for anything after 10 to 15 phone calls to ebay and getting no responce to resolving this i am now posting here it cost money to purchase item to sell it cost money to get item back it cost money to ship item and it cost money to close return and yet ebay is doing nothing which in turn either i switch to amazon or shopify or topphatter and ebay loose money from me and others or they step up so when they screwwed me they screwed them case they make money off me also if you sell on EBAY watch the shipping calculator it is messing up costing sellers money too
2 Updates & Rebuttals
not disputing return just condition of it
#3Author of original report
Thu, April 07, 2016
again everyone is missing point do to it was sent back be postal service i did not send it i can not get a check for damages only the shipper. so i contacted ebay who says buyer must return in same condition it went out perfect. and came back to me like someone dropped it. so now i am out money & got hit with negative feedback, and a defective product. i have never sold a non working product with out listing it in my ad as as is. I am hed to a standard as a seller to properly package item and ship it but all they get to do is scream defective product and full refund. If item came back and was not falling apart then i would not be mad, i would test it and if working resale it, and if it was not working and came back in good condition i would be ok with it as well. but when it came back and yes it was falling apart i have no way of testing it. and het with negative feedback, and defective product well THATS when i get mad
Tyg
Pahrump,Nevada,
USA
The usual.
#3General Comment
Thu, April 07, 2016
Yet again there is a THIRD set of hands on YOUR package that YOU have ignored and caused the damages. THE DELIVERY SERVICE!!!! If you used the regular postal service then there is ZERO that you can do about it. I would suggest using UPS,FEDEX, or another PRIVATE delivery company. If YOU shipped it out in excellent working order and your buyer recieved it damaged then the delivery company IS responsible. Ebay can only do so much as each party in a dispute is FIRMLY convinced that they are right. Yet being RIGHT isnt always the right thing. In THIS instance the delivery ppl YOU CHOSE are responsible for the damages. Perhaps its just that YOU want someone else to be accountable, perhaps you intentionally blame innocent parties. I dont know. But a little common sense goes a long way in life, it goes a long way in ANY situation. Switch over to a different delivery company and get insurance on your packages. that way youre not taking a hit when the delivery ppl screw up. EBAY is innocent in this as is the buyer.
Also LEARN PUNCTUATION!!!!! Your story just runs on and is hard to follow. If YOU dont speak like you write then PLEASE use a period sometimes!!