Complaint Review: EBay

Recently purchased a paitr of Vercase sunglesses from an Ebay seller claiming authentic product and thousands of sales.

When they turned up they did not fit. Started a return and realised they were actually a fake. Code numbers were in the wrong place on the arms. The bridge was too big and the frame was slightly off so did not sit flat on the counter.

We had another exact same pair on black to compare with but to make sure I went down and checked with Sun Glasses Hut. Yes, fakes for sure was the managers answer.

We purchased a real pair from them and contacted EBay with photo's showing the diference in marking between the fake and real pairs.

After uploading photo's and a reciept authenticating our glasses , initially EBay was helpful and said they would cover under the money back guarantee. Next email I get from Ebay is that we have to send back to London at our own cost as seller refusing to supply a return label.

So after another useless attempt it seems that

1. EBay condones the supply of fake products as it is clearly not prepared to enforce its own policy. I did file a fraud report against seller ....to no avail.

2. EBay does not stand behind its money back guarantee so its worthless despite absolute prood of fraud.

EBay is in breach of contract with it's customers and shows no inclination to follow through against sellers , particularly those with some volume.

Thats the end of EBay for me. At least Amazon is fairly honest when it comes to returns.....