Ebay Refusal to Help with Fraudulent Activity
Oct 3, 2021: I initiate a purchase on ebay and receive an error message stating that my account is suspended for violating ebay's community policies. I am immediately alarmed, because I didn't receive any communication from ebay regarding fraudulent activity, and worry for my personal/payment information being compromised. I change my account password and begin attempting to contact ebay. Live chat is repeatedly unavailable, so I send an email asking for help in this matter, which goes unanswered.
Oct 26, 2021: I finally get in touch with live agents via ebay's online chat. The first one gives me the runaround and manages to get my account changed from "suspended" to "blocked", so I ask for a supervisor next. The supervisor informs me that I am not entitled to information regarding the suspension of my account, and that I cannot appeal the decision, and continuously tries to get rid of me. This goes nowhere, so I thank the agent for their time and end the chat, then submit feedback about my experience.