Complaint Review: Eburgess.com

Ordered from Eburgess.com:

6519     Walnut, Carpathian English, 1-3'            2 trees        $14.99
6190     Nut, American Butternut                         2 trees       $10.99
4647     Nut, Hickory Mammoth                           2 trees       $12.99
6273     Nut, Hazelnut                                       2 trees        $4.96
6216     Chestnut Tree, (Reg. 2 for $9.90)           2 trees        $4.95

6139     Mulberry, Russian, (Reg. 2 for $10.90)      4 trees      $10.90

All trees are dead.  All the trees are DEAD.  They sent me a bunch of dead, dry sticks.  I gave them the order number by email and the list of what arrived dead.

They told me I need to provide proof of payment and to return the dead trees, with the original shipping label.  If you throw out the shipping label, they are off the hook from providing a refund.  They have customer number/order number.  They know I paid and they know what I ordered.  No excuse.

Customer service doesn't identify themselves with a name or employee number.  One customer service rep said I would get a refund.  Another rep emailed that a refund wasn't possible.

I dare you to order from Eburgess.com.

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Here's their email:

We are sorry to hear that you are unable to return the original shipping labels. The guarantee is VOID unless the original shipping label is returned.  

However, we are willing to make a single exception and send a replacement order if you will send us a COPY OF YOU CANCELLED CHECK or CHARGE CARD STATEMENT as proof of payment.  You will need to send this information via mail.  Please include a letter that states you no longer have the shipping label and are therefore sending the proof of payment in its place.  Also include a full list, by item and quantity, of what item(s) need to be replaced.

This is a single exception and applies only to nursery stock and not replacement orders. 

Thank you, 
Customer Care

THEN RECEIVED THIS EMAIL SHORTLY THEREAFTER....

Thank you for your email. We cannot issue a refund to you without you sending back all of the plants, the original shipping label and a written request for a refund as this is stated in our policies on page 8 of the catalog and online. 

Please let us know if we can be of further assistance via email. 

Thank you, 
Customer Care