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  • Report:  #557817

Complaint Review: Ecampus.com Textbook Buyback

Ecampus.com Textbook Buyback ecampus.com ,marketplace Did Not Pay Me For Books Sold To Individual Buyers...THEFT! Internet

  • Reported By:
    Sara — Manhattan Kansas United States of America
  • Submitted:
    Thu, January 21, 2010
  • Updated:
    Thu, January 21, 2010
  • Ecampus.com Textbook Buyback
    2415 Palumbo Dr
    Internet
    United States of America
  • Phone:
    859) 514-5200
  • Category:

I signed up on ecampus.com for their marketplace so I could sell my college textbooks to private buyers using ecampus.com as a 3rd party payment. Here's the process:


1. I list my textbooks to be sold


2. A buyer purchases my textbook(s)


3. I ship my textbook(s) to the buyer (confirmation/tracking # included)


4. ecampus is supposed to mail me a check depending on the time the book was ordered. Either after the 1st of the month or the 15th. My checks for two of the books that I sold should have been processed and mailed.


But wait...ecampus states the check are USUALLY sent within 5 days of the 15th or 1st.


Well here it is the 20th and no information in my account states when the check will be mailed. I have contacted ecampus.com by email several times requesting information on the status of my payment (they do not have a telephone # available to talk to someone regarding the marketplace).


 


The following is the emails back and forth (notice how they give me the same response except in their last response the used bolded letters and increased fonts in some words). READ BELOW


_______________________ >>>>


 


USUALLY mailed out in 5 business days means WHAT??? What could possibly hold up the process on completing payment to ME? You have received your money from the individual buyers and they have received the books that I sent! I want to know WHEN a check will BE ISSUED and SENT to ME!  Your company may rip other customers off, but you have chosen the wrong customer! I have already reported your company to the Kentucky Better Business Bureau and will be contacting a lawyer next if I do not receive my check or an explanation as to WHY a payment has not been processed to me!
 
Furthermore, in addition to your poor customer service your use of BOLDED letters and enlarged FONT is abrasive and rude. These emails will be sent to BBB and also posted on each review website letting other potential customers know that you are a defraudelent company who steals from clients!!
 






From: marketplace@ecampus.com
To:
Subject: Re: RE: buyback Comments  <<#897398-2730804#>>
Date: Thu, 21 Jan 2010 09:31:52 -0500




Dear Marketplace Seller,
 
Thank you for participating in the eCampus.com Marketplace Program!
 
Once you have confirmed your shipment, you are marked as eligible for payment in our system. Payments begin generating on the 15th of the month for all sales from the 16th thru the 30th of the prior month and at the end of the month for all sales from the 1st thru the 15 th of the current month, and are usually mailed out within 5 business days after that. Currently payments are made by check, and sent to the address that is provided in your Marketplace Account information.Please log into your Marketplace account, and select the "Number of Shipped Items" tab to view the status and print date of your check.
 
Thank you

__________________________________________________________


--- Original Message ---

Received: 1/20/10 5:20:27 PM EST
To: <marketplace@ecampus.com>
Subject: RE: buyback Comments from



Thanks but I have done all that you have instructed and still see that a check has not been issued for either book. I would like to know when I will get my check. Failure to send me my check constitutes theft of my books as your company has taken the proceeds from my sell of a book to a private seller. If I do not receive an answer regarding the status of my book or receive my payment I will report your company to the Better Business Bureau in Lexington, KY. Thank you.
 
 

From: marketplace@ecampus.com

Subject: Re: RE: buyback Comments from mommyceita13@hotmail.com <<#897398-2730804#>>
Date: Wed, 20 Jan 2010 16:55:19 -0500




Dear Marketplace Seller,
 
Thank you for participating in the eCampus.com Marketplace Program!
 
Once you have confirmed your shipment, you are marked as eligible for payment in our system. Payments begin generating on the 15th of the month for all sales from the 16th thru the 30th of the prior month and at the end of the month for all sales from the 1st thru the 15 th of the current month, and are usually mailed out within 5 business days after that. Currently payments are made by check, and sent to the address that is provided in your Marketplace Account information.Please log into your Marketplace account, and select the "Number of Shipped Items" tab to view the status and print date of your check.
 
Thank you


--- Original Message ---








From: buybacks@ecampus.com





Thank you for contacting customer service.
 
In order to further assist you, please provide your order number.
 
Thanks,

Brittany
Customer Service Representative
eCampus.com


--- Original Message ---

This email was generated using the MyAccount Contact Us Form.

Customer Requests: email



This customer has a special request or comment about buyback .

Customer Comments:
------------------
I sold two books and was supposed to be issued a check on 1-15-2010. It is
now 1-19-2010 and no check as been issued. I would like to know what the
hold up is. Thanks.

______________________________________________


 


I have reported this fraudulent, theiving company to the Kentucky Better Business Bureau and plan on talking with a lawyer. Given that I am not the only one who has been ripped off by this company, I believe a strong case can be built against them. I also plan on starting a group on Facebook and starting a petition. If you have had any negative experiences with this company as well, in terms of non-payment please email me at mommyceita13@hotmail.com for more info regarding the petition. Thanks!

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