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  • Report:  #1159808

Complaint Review: Economybookings.com

Economybookings.com Deceptive, Dishonest practices by International car Rental Company Riga, Latvia Internet

  • Reported By:
    Bmillstein — Santa Fe New Mexico
  • Submitted:
    Sun, July 06, 2014
  • Updated:
    Sun, July 06, 2014

I rented a car from Economybookings.com for a visit to Seattle. They advertised a good price, and asked that 20% of the quoted price be paid upfront....which I charged to my Amex card.

When I arrived in Seattle and went to pick up the car, the amount that Fox (the car rental company) requested was more than 2 1/2 times the quoted price. According to the rental agreement, I was supposed to pay $368 on arrival.....but, by the time all the additional costs and fees were added in the total amount was more then $900!

I immediately cancelled the reservation and another that I had made for Denver....but was now out $175 between the two reservations.

I called their main office in England, and was told to send an email to their customer service center. That was more than a week ago, and I have still not heard back. I even called another of their offices in the USA and was told that they were unable to do anything on their end.

Today, out of frustration, I phoned Amex, who reversed the charges and said that they would investigate the situation.

There was another couple at the Seattle airport Fox office who had reserved with Economy Bookings and had a similar experience.

I have been renting cars for 50 years and have never encountered a situation like this. I would like to insure that others don't get duped by this dishonest and deceptive company.

 

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