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  • Report:  #1203899

Complaint Review: ECYCLEBEST

ECYCLEBEST DIS-HONESTLY MIS-QUOTED PRICE OF MY PHONE AND WILL NOT RETURN IT Internet

  • Reported By:
    Robin — BIRMINGHAM Alabama
  • Submitted:
    Fri, January 23, 2015
  • Updated:
    Sat, January 24, 2015

This company offers to buy my used cell phone. They ask the type of phone, the cellular company i used, condition of phone.

They immeidaely quoted me a price that i was comfortable with.They emailed me to let me know they were mailing me a shipment box to put the phone in. and also asked me how I wanted to be paid. and I answsered by check.

My phone was in excellent condition, so i wasn't surpried that they quoted me $100. When they received the phone, they said they inspected it and was sending  me $15.. They didn't ask whether that was ok or did I accept the quote..

The next email I got was that they were mailing the check.

As soon as I got the email of the mis-quote, I started trying to reach them by the same email they emailed me with and also by my personal email that was on my file. NO RESPONSE.

Then I tried calling them and kept getting forwared to PURCHASING..to  a recording that had me on hold or 30 minutes or more. I tried this number several times. with no AVAIL..

I told them in the emails to send my phone back and also told the live operator that answers the phone before she transfers you to PURCHASING that i wanted my phone back. She quickly transfered me.

 

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