Ed Voyles Hyundai Ed Voyles Automative Group Bait and Switch Ripoff Internet
On Saturday, March 13, my son, mark, and I spent most for automobiles to replace his new car that had been totaled in an accident earlier this month. We spent a couple of hours at Ed Voyles Hyundai negotiating a deal on a 2010 Hyundai Sonata for $16,500. The salesman and sales manager on duty that evening told us to come back the following day to pick up the vehicle so they would have time to prep it. We offered a $7,000 check as down payment on the car, but were told that and the financing would be handled on Sunday when we came to pick up the car. When we returned on Sunday, the car was there and had been prepped. The salesman took us out to look at it. Then when it came time to do the final paperwork, the Sunday manager refused to honor the deal. He gave no reason or explanation, only to say he would not honor it. We wasted the whole weekend, including several hours at Ed Voyles Hyundai dealership. When we complained to the manager he threatened to call the police and have us removed from the premises.
1 Updates & Rebuttals
Joseph Manguno
Marietta,Georgia,
United States of America
Update on this ripoff
#2Author of original report
Wed, March 17, 2010
After my original report to RipoffReport.com, the general manager of the Ed Volyes dealership called to tell me that the whole incident was a misunderstanding, that the salesman had misunderstood the sales manager about the price of the car. He offered no compromise in the matter.
Thirty minutes later, the salesman called, said it was all his fault, and pleaded for me to do something to save his job. I told him the only acceptable solution was for Ed Voyles Hyundai to honor the deal. He said the managers refused to do that.
It seems to me, once it was established that the dealership had made the mistake, the dealership should have swallowed it and honored the deal. But in addition, the sales manager's handling of the situation was so abusive and unprofessional, that the general manager should have fired him, not the salesman.