EDebitpay Victim of Internet fraud, probable spyware, Personal Information Sales Ripoff Valley Village California
Before I acquired my Zone Alarm Security Suite I fell victim to various fraud scenarios, In which a company has claimed I filled out forms to become a member or in this case ordered a worthless debit card, I bank online and realize now that a reliable antivirus/spyware program is a must. Now that I have an accredited program I have had no problems.
I have filed a report with the York County Police Department and my bank in regards to this and am in the pursuit of all available legal remedies. I have many email correspondances in which the company has denied wrongdoing. I believe they illegally obtain information via outside correspondance to increase sales.
This company somehow acquired my information and a fradulent transaction occurred which overdrafted my account and has caused me much aggrevation. I was forced to close my bank account and am now in the process of mending the damage caused by this.
Internet fraud is on the rise and I am sure I have fallen victim to a scheme.
Brandi
Hickory Grove, South Carolina
U.S.A.
1 Updates & Rebuttals
Bridgett
Westwood,California,
U.S.A.
WAYS TO RESOLVE IF YOU BELIEVE IT TO BE FRAUDULENT
#2UPDATE Employee
Mon, February 27, 2006
As you are aware there are two sides to every story; if someone has experienced a charge there is ONLY ONE WAY FOR THAT TO HAPPEN An online application was submitted fully authorized for the charge and agreed to the terms and conditions. Your should know for security IP address are captured and can be traced back to the computers where the application proof of authorization was submitted.
The online application is divided into 2 separate screens. Requiring each screen to be completed, authorized and agreed to by the applicant. You can not go to the next screen before acknowledging that you've read the terms and conditions which state the one time fee would come out of the bank account entered shortly after it has been submitted. Before filling anything out the first screen gives all the information about the product allowing the customer to make an educated decision whether or not to apply for the product /service.
The companies we support even go the extra mile and capture the IP address of the computer where the application was submitted. If you have been charged and believes it to be FRAUDULENT we as a support center turn the application with the IP address of the computer it came from over to the POLICE to investigate and for us to cooperate in apprehending the criminal(s). FRAUD IS A CRIME PUNISHABLE BY LAW and we will cooperate with law enforcement in such an event. As you can see as a support center we have to honor and uphold the TERMS & CONDITIONS agreed to and authorized by our customer not just once but two times on the application.
The application is not one little button or just one screen but two screens so if someone takes the time to sit in front of their computer and enter in two screens worth of information and submits it fully authorized then the companies we support have to believe the person submitting it was aware of what they were applying for and agreeing to. Further more, Companies that are truly FRAUD would do everything in their power to keep their information hidden from the public and not display it on the application sites like we do but because of the type of Customer Support Center that we are and how confident we feel about the companies we work for, we do have our information on the app sites. Also, our customer support number appears next to the charge on the customers bank account statement.
In the event of FRAUD, we are sure if someone is truly a victim of FRAUD they would allow us to work with their law enforcement to punish the criminals and not let them get away. For that reason we would be happy to speak to the one or two individuals that feel our support center has not been helpful and encourage them to contact us as we will not hesitate to speak to their local law enforcement agency and punish the criminal(s). Once again a FRAUDULENT company would not assist with this let alone encourage for law enforcement to be involved but again that shows you the type of customer support center we are.
We are a busy support center and for that reason offer several ways for our customers to contact us and not just one by visiting www.edpreporting.com. Our Customer Support Representatives are well versed and fully qualified to assist through all the available means of communication to our support center. All of our Customer Support Staff assist the customer by stating the facts and offering their assistance based on the Terms and Conditions the customer themselves has authorized. All of our Customer Support Staff are fully trained on the products we support and are aware that on occasion a customer who didn't hear what they want from us considers that the support given is unacceptable but when there is proof of authorization and we have delivered the information in an adequate manner that is what customer service is all about. We have to support based on the facts and nothing but the facts.
Our Customer Support Representatives and Staff are always ready and willing to provide support to all who contact us. We look forward to assisting the one or two customers who have postings on this site and will still support them if after reading this they still feel fraud has happened. Please contact us and let us turn the proof of authorization to you local police and lets work together to capture the criminal who has committed such a fraudulent act.