Complaint Review: Ediets.com

Immediately upon subscribing to ediets.com, I thought I would be charged $2.99 per month when I subscribed but after researching, I noticed it was per week and with all of the other add-ons my bill would come to $31.88 per month. Not a good value considering what you receive from ediets.com. Within an hour of subscribing, I unsubscribed. Over the next two months, I continued to receive a credit card debit for $31.88 taken out of my bank account.

When I called ediets.com to manually unsubscribe, I spoke with a very rude gentleman who would not give his name to me. I was told to unsubscribe, I would have to pay a $25.00 "termination fee" and I would be out the money I paid. I asked to speak with his supervisor and I was placed on hold for over 45 minutes. Then I was disconnected. This occurred on 25 February 2005. When I called three more times, I had to wait another 30-45 minutes to speak with a supervisor, only to be disconnected before I spoke with anyone. "Gretchen" transferred me to a supervisor first and must have disconnected me after a 45 minute wait. This was the third attempt to get through. Finally, on the fourth attempt, I reached a supervisor.

The supervisor informed me that I would have to pay the $2.99 per week plus the $25.00 termination fee and they would refund me for the rest. All told, I will receive about $11.00 if they every decide to refund me the money. Furthermore, I do not trust ediets or this supervisor to not continue billing me. In fact, if I receive another debit from ediets.com, I will be forced to close my credit card to stop this illegal billing.

This is absolutely no way to do business. This company should be forced to refund every dissatisfied customer's money immediately or they should be forced to suffer the consequences of losing their business. If I handled my customers the way ediets.com handles theirs, I would be out of business.

This company is a scam and this needs to be addressed before more victims lose their hard earned money. For $31.88 per month, I could join Weight Watchers or Jenny Craig and use some of the money for the appropriate food for the diet. People need to be made aware of the deceitful way this company operates. They certainly do not hesitate to spend your money, just try to get it back when you want to cancel! Shame on ediets.com...shame, shame, shame!

Suzanne
Davis, California
U.S.A.

Click here to read other Rip Off Reports on ediets.com

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.