Complaint Review: Educational Record Evaluation Services

This is about my experience with ERES. The details of the Registered Member is as under. The SERVICES ARE PATHETIC and 315 Dollars looks like a waste of money to me now as the deadline for the Program that I wanted to Register for is over which is certainly going to affect my career.

Educational Records Evaluation Service, Inc.
601 University Avenue, Suite 127
Sacramento, CA 95825
Phone: (916) 921-0790
Fax: (916) 921-0793
email: edu@eres.com
http://www.eres.com

I would like to know to whom shall I speak to regarding this and forward all that I have to say as far as my experiences are concerned. I haven't seen more irresponsible people than them and doing such an important job. It looks like they are doing a favour to me and here is the first complain details sent to them.

FYI..
---------- Forwarded message ----------
From: R J
Date: Jul 19, 2007 2:12 PM
Subject: Re: Disappointing Service Levels
To: angelika@eres.com, matthias@eres.com, kathleen@eres.com

Its been two weeks and still no response from your office. The evaluator told me that someone from Milipitas office would give me a call and ask me to collect the Evaluation Report the very next day. After waiting for 2 more days and having not received any call, I called your Milipitas office again. They said its waiting final sign-off and they cannot give me a date but would call me once its ready. Two weeks have passed and still no response. Today when I called, I am told that there is a mistake and I have been referred as She instead of He and I will get it on Monday and its really suprising that why no one updates from your office to the client.

Either you really do not understand what Customer Service is or I was not able to differentiate between good and bad service. I really don't have words that in spite of complaining abot the Service Levels, there is absolutely no change or improvement.

On 7/9/07, R J wrote:
> To,

> All Concerned

My name is R J and I called up at your Sacramento Office for evaluation of my Educational Records as advised by CFP Board. I was asked to drop my Certificates to Milipitas Office. There is a young
lady at front office who took my call at 1:30 and I told her that I would be dropping my Certificates as advised by Sacramento Office Representatives. I told her that I will reach in 15-20 Mins. To this day from that very day, my life has been horrible.

She had the knowledge of the fact that I will visit the place in spite of that she locked the place from inside and did not open the office. I returned back again to office after 15 mins and this time after 10
> mins of persistent knocking at the door, she opened. She tells me that that the office closes at 2 PM while I know I reached before 2 PM. I did remind her that I told her about my visit then at that time why she
> did not tell me that she will close the office. Her reply was that she forgot. She does not know what fee would be charged and for the smallest detail, she
has to call Sacramento office.

She takes my call and twice she has told me she will call back and she never calls back Each time she asks me the same dumb questions and each time I have to repeat
the entire story all over again.

I asked her to find out from the Evaluator regarding the sufficiency of document then she says that if the Evaluator did not call me, it must have been sufficient
I am worried to the extent that I really do not know how far are my Original Certificates in safe hands
While I am filling the Forms, she is busy watching movies.

I really do not know in what manner is this institution being run and I am going to lodge a complaint with BBI about the service issues if some steps are not taken to improve the services. I hope someone will try and ensure that no other customer has to face such unfriendly services from any institution.

Rohit
San Jose, California
U.S.A.