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  • Report:  #9048

Complaint Review: Edwards Cinemas

Edwards Cinemas Rip-off, Cerritos Mall, Cerritos, California.

  • Reported By:
    Tempe Arizona
  • Submitted:
    Tue, December 11, 2001
  • Updated:
    Mon, August 05, 2002
  • Edwards Cinemas
    Cerritos Mall -Long Beach Town Center -
    Cerritos - Long Beach, California.
    U.S.A.
  • Phone:
  • Category:

Edwards Cinemas suck. We recently went to the movies at the Cerritos Mall Edwards Cinema and stood in line for 30 minutes to buy popcorn (stupid us!).

The only snack bar they had open was the one in the main lobby. The rest (they had at least two more) were closed! There were about six lines at the main snack bar with about 30 people in each.

Why we wait (and pay those
exhorbitant prices for snacks) is beyond me. Why doesn't the general public organize and boycott! Why doesn't Edwards OPEN their additional snack bars!

Can't they see that there are tons of "smart" people bypassing the long snack bar lines and Edwards is missing out on that revenue!

They are stupid and I will forever "smuggle" in my own food and drinks from now on.

"Tired legs" (from standing)
Roberta M

4 Updates & Rebuttals


Tony

Bellflower,
California,

It's not an Edwards....

#5Consumer Comment

Mon, August 05, 2002

It's a United Artist's theatre, not an Edwards.


Brandon

Sarasota,
Florida,

Re: Tired Legs

#5Consumer Comment

Thu, May 30, 2002

First off, I'd like to make it clear that I have no assocation to the Edwards chain in California, but I do have 3 years experience in the movie theatre business and over a year as a manager.

Judging by the fact you mentioned "2 other" snack bars, I'd say this particular Edwards complex is rather large, anywhere from 15 to 20 screens, maybe larger. The reason these two stands weren't open was probably due to the fact they simply did not have the staff available to open the other stands. Or perhaps even you saw the movie during the day and their policy is to open the extra stands at night. Whatever the case, your half hour wait sounds a bit extreme, probably false. I worked at a 20-plex for more than a year and even during the busiest movies, nobody waited more than 6 minutes in line at the snack bar.

My advice to you would be to arrive at the theatre about 45 minutes before the scheduled showtime, especially if it's a popular movie. By the time you get tickets and brace the line for snacks, you should have plenty of time left over before the movie actually starts.

As for the prices, yes they're high. But keep in mind that all the money made by selling snacks pays off building rental costs, utilities, and even employee payroll. If the general public boycotted these things, no theatre would be in existence today.


Brandon

Sarasota,
Florida,

Re: Tired Legs

#5Consumer Comment

Thu, May 30, 2002

First off, I'd like to make it clear that I have no assocation to the Edwards chain in California, but I do have 3 years experience in the movie theatre business and over a year as a manager.

Judging by the fact you mentioned "2 other" snack bars, I'd say this particular Edwards complex is rather large, anywhere from 15 to 20 screens, maybe larger. The reason these two stands weren't open was probably due to the fact they simply did not have the staff available to open the other stands. Or perhaps even you saw the movie during the day and their policy is to open the extra stands at night. Whatever the case, your half hour wait sounds a bit extreme, probably false. I worked at a 20-plex for more than a year and even during the busiest movies, nobody waited more than 6 minutes in line at the snack bar.

My advice to you would be to arrive at the theatre about 45 minutes before the scheduled showtime, especially if it's a popular movie. By the time you get tickets and brace the line for snacks, you should have plenty of time left over before the movie actually starts.

As for the prices, yes they're high. But keep in mind that all the money made by selling snacks pays off building rental costs, utilities, and even employee payroll. If the general public boycotted these things, no theatre would be in existence today.


Brandon

Sarasota,
Florida,

Re: Tired Legs

#5Consumer Comment

Thu, May 30, 2002

First off, I'd like to make it clear that I have no assocation to the Edwards chain in California, but I do have 3 years experience in the movie theatre business and over a year as a manager.

Judging by the fact you mentioned "2 other" snack bars, I'd say this particular Edwards complex is rather large, anywhere from 15 to 20 screens, maybe larger. The reason these two stands weren't open was probably due to the fact they simply did not have the staff available to open the other stands. Or perhaps even you saw the movie during the day and their policy is to open the extra stands at night. Whatever the case, your half hour wait sounds a bit extreme, probably false. I worked at a 20-plex for more than a year and even during the busiest movies, nobody waited more than 6 minutes in line at the snack bar.

My advice to you would be to arrive at the theatre about 45 minutes before the scheduled showtime, especially if it's a popular movie. By the time you get tickets and brace the line for snacks, you should have plenty of time left over before the movie actually starts.

As for the prices, yes they're high. But keep in mind that all the money made by selling snacks pays off building rental costs, utilities, and even employee payroll. If the general public boycotted these things, no theatre would be in existence today.

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