eFax aka j2 Deceptive Billing, difficult cancellation, poor service Internet
Like many other consumers, I've been ripped off by eFax.
Their free trial is 30 days. In the first few days, I realized the service didn't work well, the website was clunky and unreliable. I sent a cancellation message to customer service before the trial ended. I'm busy with running my own business, and figured the matter was closed. Without any further communication from efax, they billed my credit card every month. No invoices, no statements, just a silent billing that took me 2 months to notice. I switched over to Faxage and got much better service and pricing.
When attempting to cancel, the offshore internet rep tried to sign me up for discounted service, which I of course refused (and had to do so repeatedly). I'm out of luck on a refund for unused service, so it seems that the best I can do is make sure the rest of the world knows to stay away from eFax and the rest of the j2 offerings.