Complaint Review: EFax

It's nearly impossible to cancel eFax. After 5 years as a customer and 2 years of no use I called an requested to cancel the eFax service. I got the run around -had to call long distance to a non 800 number was transfered 3 times ended up with some global service outfit in France i think Finially convinced him to cancel my service and refund the billing for another year of service that was billed the week before. got a cancelation number guess what no refund - contacted amex gave them the date and the cancelation number i was given efax says that was a chat number with the cancelation department - what the heck do they think i was chatting about???? Stay away from these guys they use totally unscrupulas business practices. Make sure if your friends ask about eFax that you get them to look upreviews like this from ex users. we all can't be wrong! Way to many stories the same to be chance these guys will not let you cancel. STAY AWAY!!!!

Oldbeachbob
Fountain Valley, California
U.S.A.