Complaint Review: eFax

I was using an on-line fax service in the past that provided a Pay-Per-Fax and that company merged with eFax. When I singed in to my old account I was forwarded to the new site with a welcome and was introduced to the new affiliation......

Next I was prompted to setup a new user and Password in their system so I did that. Next come the service plans. Only options are all auto billing but it tells you cancel at any time. Higher fees for monthly Ext… I agreed to use the monthly small account at that fee as I needed it quickly and understood that I could cancel. After sending my faxes I then wanted to cancel the account and the monthly billing. After looking and searching the site for a cancellation link/instructions I opted to open a live chat. I conversed with Greg Curtis, answered the normal questions to access my account and advised that I wanted to close my Account to stop auto billing. I told him I was looking for a pay-per-fax service and I understood they did not offer this however I did not want a monthly billing. His response was that they only do auto monthly/annual billing and there was no way to change this option once the account was setup. Again I stated that I was fine with the charges for this month however I wanted to stop the auto billing. I did use the service to send 5 pages to a single fax # and was not trying to contest the charges to this point. He continued to badger me as it was setup and it would continue until I communicated that I wanted to cancel the account on the day of billing. Again I stated that I wanted to stop auto billing so cancel the account or let it expire. Again the same response of its setup and call back. I replied to him advised that if any charges were put on my card after this communication I would dispute as unauthorized. He advised that the account would be cancelled immediately, no credit returned, and no access to the service. The chat was closed. I attempted to log in and see if the billing was changed but the account was locked – contact customer service to continue. After chatting around the office with other agents I found out that a lot of them had experienced the same thing with eFax and it was a standard practice to do this. I never asked for my month charge back however I did pay for the setup and 1 month. I would like to use what I paid for but I see how they are now.  Suggestion – don’t setup with them, find something else.