Efax Will not honor cancellation and refused to give refund for billing after cancellation Los Angeles California
On May 15th a contacted Efax to cancel my subscription. The CRS said "No problem" and after a few minues said "Your account is now canceled"
On my bank statement Efax billed for another month on 7/01/09. I called customer service and they saios "You did not cancell this account un til june 23. I saved my records and for the cancellation date and they began to argue with me. I said that the July 1 billing was fraudulent and the CSR refused to pass me on to a supervisor and said "We are not going to credit this account". I went to my bank had had them put a STOP on any future charges by Efax.
Up to the fraudulent charges efax was a good expirence. After cancellation they turned into total jerks.
I would advise anybody to make sure when an efax account is cancelled they make sure their credit card company or bank refuses to allow efax to bill tem again.
Sandawg
San Diego, California
U.S.A.