Complaint Review: Efitness Clubhouse

I ordered a sample of leanlife which should have only charged my account $1.99. They did this and then charged my account $97.41 for a monthly subscription that I did not authorize. I filed a report on this already and have since received a refund. I then noticed another charge to my account that I didn't authorize. I called the number and they told me that I had authorized a subscription to Efitness clubhouse when I ordered the sample of Leanlife and charged my account $28.97. There were no welcome emails saying that I had 14 days to cancel before my account would be charged from neither Leanlife nor Efitness Clubhouse. They just start charging your account and unless you research it you never know why these charges are coming out of your account. I never ordered it nor authorized these charges to my account. Now I again have to go to my bank and file a claim to get my money refunded because Efitness says they do not do refunds and that it was my own fault for not canceling before the trial date was up. How can you cancel something you never authorized in the first place and didn't know existed? You can't so they get away with stealing money out of your account until you notice and do something about it.

Janita
Rogers, Arkansas
U.S.A.