Complaint Review: EFS National Bank - Concord EFS

This EFS Bank is the processing bank of National Merchant Center -here named NMC- (see rippoff report related)

In september 2001, NMC employee Mariah Meeks claimed (falselly) that China Petrol cancelled a processing credit and debit card agreement where NMC and EFS Bank were the providers. She, Meeks, declared China Petrol in breach of contract, closed the agreement and charged China Petrol with 16,000.00 US$ (sixteen thousand dollars) cancellation fees. (Actually, China Petrol never cancelled the agreement.)

Then, NMC and EFS Bank, unlawfully and willingfully, continued to charge China Petrol monthly processing fees, debiting their bank of America account. China Petrol called EFS Bank many times and made clear they did not cancelled the agreement, and continuing to pay the requiered monthly processing fees despite the fact that China Petrol could not use the service due to faulty equipment provided by NMC, what equipment NMC refused to repair when asked by China Petrol prior to September of 2001.

EFS Bank and NMC continued to charge China Petrol the minimum processing fee, monthly, to Octomber 2002, when China Petrol asked for a court injuction to stop the charges. Interesting enough, EFS Bank and NMC were debiting China Petrol bank account monthly, but they did not sent any statements since september 2001.

When asked by China Petrol to explain the charges (statements) in April 2002, NMC claimed they need eight weeks to generate such, and Tracy Walker from EFS Bank said they have no statements to send, ask NMC for statements, she said. NMC never send any statements, but EFS Bank, when faced with bank regulations, did send statements to April 2002. In april 2002, NMC and EFS Bank stated they will not debit China Petrol account any longer. They actually kept on going, debiting every month to September 2002 included, when they were stopped by China Petrol when filled legal complaint (LASC NO. BC 284146) in California Court.

Giorgian
Inglewood, California
U.S.A.