Complaint Review: egpal.com

Purchase online gaming tokens from site, they stated they had in stock and promised delivery in 30mins.-12hrs., after speaking to customer service the first time after 4 hrs. they advised me to be paitent that thier suppliers were collecting the gold and would deliver in a couple hours, the next day 13 hrs. later still nothing!!! After speaking to another customer service rep, they told me they had no suppliers for this game and I would have to get a refund, but it would take 12 more hours. for a supervisor to do it. This is a script of our last conversation:



It has

been 13hrs. since I placed my order and still no gold!!!















Welcome

Kevin! Your

request has been directed to the Customer

Service

department. Please wait for our operator to answer your

call.













Call

accepted by operator Jean. Currently

in room: Kevin,

Jean.Jean:

char

name pls

Kevin:

**************Jean:

Hellgate

acct: ******

Kevin:

Yes,

the game is ********Jean:

this

game ********  now little  suppliers do it

Kevin:

and

that is my order number

Jean:

i think

your order  need do refund

Kevin:

ok

refund me

Jean:

suppliers

dont do this game now

Jean:

sorry

Kevin:

ok

issue refund I will find another site

Kevin:

you

should take it off your website then

Jean:

yes

Jean:

we will

refund to you within 12 hrs by supervisor here

Kevin:

how

soon will I see the refund?

Kevin:

12 hrs

???

Jean:

supervisor

will come within 12 hrs

Jean:

he has

power to do refund

Kevin:

If I

knew this I would have got refund last night, when I spoke to someone they said

someone was already collecting my gold, so which is it

Jean:

oh

Kevin:

Well

call him wake his ....up

Jean:

he is

at home now will come tomorrow morning

Jean:

so time

maybe  withtin 11hrs he will here

Kevin:

I will

report this site if I do not recieve a faster refund

Jean:

or you

can do dispute on paypal

Jean:

and

paypal will  deal with it  if you like

Kevin:

that

takes days

Kevin:

I will

wait but am very unhappy and will make sure noone else uses this site, you are

frauds and liars

Jean:

i say

we refund to you in 11 hrs  we must  will do it

Jean:

it is

sure

Jean:

i dont

know who tell you  golds ready

Jean:

i just

checked with  suppliers in market  they all say they dont do this game

now

Kevin:

You

will be seeing this site on ripoffreports.com along with many other places, and

I will tell people you are a fraudulent company. Not ready but person was

working on getting it, they said it had to be farmed and collected by

supplier

Kevin:

whatever

tell your superviser to refund me as soon as he comes in this is

bs!!!!!

Jean:

okay

Jean:

i will

tell him