Complaint Review: eGumball Inc.

Don't forget to file your FTC report at  Federal Trade Commission. about egumball

Are you serious? It has been a year. You know what the complaint is. You have done nothing to get my ad up and running except take my money. Give my money back. Why cant you just admit you cant get the ad to run? I am running the ad with Adwords Express and I am on the first page at all times using Google without your help and for a lot less. Google seems to have no problem with it but you use it as an excuse to take my money and do nothing. Your a joke.

When our clients signs our agreement they agree to our terms of service and within our terms of service eGumball reserves the right to remedy under search engine guidelines.  In your case, you maintained inconsistent information on the net prior to doing business with us.  If a client does not have the patience or understanding of how all of this works, we understand.  But this does not make us a bad company when a client, as yourself, expects "static" ad-placements like the good old days of yellow page advertisement or coupon mailers.  This is the internet and search engine guidelines change - often.  Especially when a listing looks like 'spam'.

Lastly, we do not have hundreds of complaints.  Our complaint volume is far less dating back to 2007 whereas other service competitors with the same complaint volume date back 6 to 12 months in business.   We do not participate in the writing of fake reviews to bury reviews like yours.  We analyze each review and harness the value of the review to further explain the industry and how search engine guidelines can become problematic.  The handful of complaints represents less than 1% of our entire client base.

Like I said earlier, rather than to accuse a company of being a cheat or a liar why don't you take the time to validate our position and try to understand the service.  Our customer service department is here to help so please give us a call.

If you can not get an ad up as you promised them you should refund the companies money. You are not a reputable company. You have hundreds of complaints. Your sales person knew of my mailing situation up front. I have the emails that prove that and your people called and emailed a dozen times trying to convince me they would get it right and you never did, so you should have refunded the money. It's that simple. Your a liar and a cheat.

This question should have been asked first before you go out publicly calling a reputable company a liar and a cheat.  Don't you agree?

Google cluster's business data from several third party providers of business data - called ciations.  These third party providers aggregate information from multiple sources - including Google.  If your business information is publicly displayed at location "D" when your business is really located at location "A", as submitted to Google, then your trust score will drop.  When Google creates a cluster for your business on compiled information, all information must match to location "A" as submitted to Google for a high score.

When we receive your application we ask all of our clients to review the accuracy of your business information.  eGumball reviews your submitted information against several citations, including Google, for quality assurance.  If there is inconsistencies with the information found on Google we resubmit awaiting update which may take up to 90 days depending upon which directory is displaying the incorrect information.   Once the information is update and public it may take an additional 60 days for Google to index the correction.

Then why has my ad not run if I gave you another address?

Mr. Affordable Investigations.  Please do us all a favor and get your facts straight before you start to post inaccurate information about your experience with our company.  We are an honest company who is looking to assist you within the lines of Google Quality Guidelines.

You are now contradicting yourself...

In your most recent and last post you write:

"You knew that when you sold me your service and you said so when you called back a week later AFTER my check cleared and said you could not do it. "  Please make note of this.  You are now telling the forum that the call we made to you was a week later - after your check had cleared.

"I agreed to pay the $318 up front fee that included set up and the first months payment. I was conatacted the next day by an eGumball technition that informed me that they were not able to do the deal because my address is a UPS box address and they could not use that address."

• Did eGumball call you the day after you agreed to service?


• Or did eGumball call you a week later after you agreed to service and your checked cleared?

Our records indicate that our quality assurance department made contact with you the day after you agreed to contract to inform you that the address provided was not compliant per Google Quality Guidelines.  You decided to use a different address and you decided to continue with service.

This shall conclude our position in this matter.

Thank you.

There was no spam involved. You called me! I have a buisness that I want to advertise in Knoxville where most of my work is. You knew when you took my money that I have a PO Box and UPS post box and that you could not do the advertising but you took my money anyway. You knew that when you sold me your service and you said so when you called back a week later AFTER my check cleared and said you could not do it. You should have refunded my money at that time. You guess are crooks and liars. I am now up to seven people just in the Knoxville area that you have ripped off and we are not going away. I will get more. If anyone wants to email me at affinv@comcast.net , I have some information for an attorney in CA that is getting together a Class Action suit against eGumball.

Google Quality Guidelines mandates the use of a physical address not a "remote" forwarding address as the author of this address states.  Google looks at these types of listings as SPAM.  We thoroughly manage listings per search engine guidelines and do not support call tracking numbers or phantom address locations.

Google Places, in part, ranks its listings upon the quality of business data found by Google across the network of local search directories.  Google Places clusters this information and aggregates an overall score based upon its findings.  NAP (Name, Address and Phone) is an important component in Google Places Optimization.  If your business data is not consistent and verifiable then your listing will experience poor results, especially under the circumstances of SPAMMING.

Although there is more to this story, this factual bit of information justifies our decisions.