eGumBall, Inc. TRUSTED BUSINESS REVIEW: eGumball, Inc. is the top local search marketing provider in the nation. eGumball, Inc. is a Google Maps marketing company that assists local businesses by increasing their online presence & has the reputation and customer retention rate to show for it. eGumball, Inc has a staff of over 100 hardworking professionals, a customer base in the thousands & an A+ rating from the Better Business Bureau. eGumball, Inc. strives to provide a simple and affordable way to help their customers improve their online presence.
Ripoff Report REVIEW /Commitment to Customer Satisfaction
eGumball Inc. joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us - in writing - to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST
By ED Magedson - Founder, Ripoff Report
eGumBall, Inc. approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. eGumBall, Inc. did just that.
eGUMBALL, INC. CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
" eGumball, Inc. is an Orange County based, local marketing provider that offers Google Maps optimization to small and medium size businesses. eGumball’s entire staff is dedicated to improving all of their customers’ online presence.
Marketing for local businesses is drastically changing in the digital age, and eGumball serves as an innovator in this field in order to help customers compete. eGumball’s top- notch customer service team works one-on-one with each customer to find the right keywords and optimization plan so their business can be found online. With an 85% retention rate, customers remain satisfied with the results that eGumball gives them!
Never content to rest on their laurels, eGumball, Inc. is always innovating and working to introduce new services to their customers. Their team of experts work with a variety of different businesses, and help explain the process clearly and effectively so business owners can get started improving their online presence immediately.”
WHY eGUMBALL, INC. IS BETTER THAN THEIR COMPETITORS
" eGumball, Inc. strives to provide a simple and affordable way to help their customers improve their online presence. Unlike other local marketing providers, eGumball has an A+ rating from the Better Business Bureau, and has been included in the Inc. 500/5000 list for four years. They have hundreds of positive testimonials from customers, who have seen their businesses improve through the marketing plans that eGumball, Inc. offers them.
Another unique service that eGumball offers is building online citations, so their customers are found within many different online directories while increasing trust with search engines like Google. Finally, eGumball, Inc. also guarantees that they will activate their customers’ business within 30 days of signing a contract, or the customer is entitled to a 100% refund.”
eGUMBALL, INC.- QUALITY SERVICES OFFERED
eGUMBALL, INC.- TESTIMONIANLS
Traci helped me with my password to access my control panel. We went through the entire panel thoroughly and I even saw the way my advertising was performing through my statistics tab! I understand everything more and I really appreciate all the help! - Bailey - Washington, DC Review Date: 8/14/2015
My experience was excellent today with Rosanna! She was extremely patient with me as I created a Google listing years ago and I completely forgot how to access my own listing. She was able to take charge and get into the listing to make all the necessary changes. Way to go Rosanna! - Lisa - Old Saybrook, CT Review Date: 8/14/2015
So far so good! Customer service team is courteous and helpful! Temeca went over the phone calls and emails I would be receiving which included the log in to my control panel. eGumball's team has gone over strong points to set up my account. I really like the way its all going so far! - Brad - Jackson, MI Review Date: 8/14/2015
Quick Fast and Easy service today with eGumball! Ashley got to the point and was able to update all my search terms! Thanks - Michael - Kansas City, MO Review Date: 8/5/2015
Lynne opened my eyes to things I didn't even know I had online through eGumball! She was so helpful and knew exactly what she was talking about! She turned my frown upside down and made me happy! Five stars for her great customer service today - Tim - Overland Park, KS Review Date: 8/3/2015
STATEMENTS FROM THE CEO JOHN BAUR
"“While the last couple of years have been economically challenging, we stand prepared to turn the tide. Equipped with new technologies and a fresh array of industry-leading experts, eGumball is ready to lead America’s local businesses into a brighter, more prosperous, and stable future. Once again-the nature of local businesses online is evolving, and once again eGumball stands at the forefront of this evolution, ready to maximize these emerging opportunities for all our clients.”
"At eGumball, Inc. we pride ourselves in using the highest quality SERVICE.
eGumball, Inc. will always go the extra mile to help promote their customers’ companies online. Their dedicated customer service team seeks to provide the best support to all of their clients, while offering the most affordable marketing packages among local search providers.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
As stated above, eGumball, Inc. is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.
After speaking with the management at eGumball, Inc. and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give eGumball, Inc. a positive Rating. eGumball, Inc. made efforts to ensure that all customers were satisfied and owner, CEO, or Managing Member assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.
STATED IMPROVEMENTS FROM eGUMBALL, INC.
They're new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. eGumball, Inc. is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.
eGumball, Inc. is dedicated to customer satisfaction eGumball, Inc. is dedicated to customer satisfaction and optimizing their customers’ online presence. While updating online citations, they also offer a 100% money back guarantee if the service has not activated their customers listing within 30 days. eGumball, Inc. receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. eGumball, Inc. receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. *Any consumer not receiving satisfaction from a member of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com.
This kind of dedication to customer service means that eGumball, Inc. will do whatever it takes to make sure their customers are properly taken care of.
In the future, if anyone has any complaints or concerns with eGumball, Inc., you are invited to contact them directly via email: lthomas@egumball.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company's response and to insure customer satisfaction). You can call eGumball, Inc. directly at 949-873-3200.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with eGumball, Inc. or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report's Corporate Advocacy Program, please contact us at EDitor@ripoffreport.com.
Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that eGumBall, INC. meets Ripoff Report Verified’s standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Consumers can feel safe confident and secure when doing business with eGumball, Inc.
Here's why:
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about eGumball, Inc’s Commitment to Excellence and Consumer Satisfaction.
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.