Complaint Review: Egyptian Peddler

On May 9, 2010 my daughter purchased a comforter set I noticed on Egyptian Peddlers website. My credit card was immediately charged and I received an email confirmation from the company that included an order number as well as a description of the item purchased. On the 11th I started attempting to check the status of the order on the merchants website using the order number they provided in the email. Every time I tried no information was found which I thought was odd, even if the item hadn't been shipped I assumed they would still have information regarding the item being purchased. I sent an email and attempted to call the company several times on the 12th. Finally, I received an email from the company saying that the order # was incorrect. I then verified the order # from the email they sent on the 9th and composed another email to them including the same order # they originally provided. After many calls and emails on the 13th I was informed via email that the order had been declined due to "insufficient funds". I checked my credit card and it showed that money was being held by Egyptian Peddler. I then inquired as to why my credit card had been charged if the transaction had been declined and I was told by Egyptian Peddler that the card would be credited in 2 to 3 days. But that didn't make sense considering money is not deducted from "declined" transactions. Additionally, these emails took place on the 13th which would have made it already the fourth day the company had the "declined" charges in their possession. The money was finally charged back to my card on the 16th of May. I consider this theft and credit card fraud. The company held my money for a week for an order they never intended to ship. If they had the money why didn't they ship the merchandise and if they didn't why did my credit card need to be credit back in 2 to 3 days?