Complaint Review: Eharmony.com

I signed up for eharmony August 31,2007 and paid a fee of $59.95 for a trial of the service for the month of September. The service was not what I expected it to be so I decided not to participate and assumed the $59.95 was the end of it.

On October 1, 2007 my account was charged another $49.95, I phoned eharmony on October 1, 2007 and could not get through to customer service. I phoned 1-800-263-6133 again on October 3, 2007, I spoke with Karen R. who said she was the manager.(she would not give me her last name said the company would not allow them to give out their last name.)

I told her I did not authorize the charge and wanted it to be refunded to my credit card. She gave me some garbage about how I agreed to an automatic renewal, which I did not and would not agree to. Sounded like she was reading a script the company had given her.

The charge was for the month of October. I told her to close my account and refund the $49.95 which I would not be using for October. I told her fraud had been committed, that I did not authroize the charge and wanted a refund. She absolutely refused, said they did not give refunds. I ask her why I would continue to be charged if I would not be using the service for the month of October , she just kept reading some script and saying I agreed to auto renewal on page 3 and 4, needless to say she refused to give me a refund.
Then I called back and talked to someone in billing named Seville, when I told her I was recording a phone conversation she hung up the phone.

Eharmony is a ripoff company, beware of their services, they will charge your credit card with unauthorized charges. They are using deceptive practices to deceive their customers!!!! I am contacting the BBB, the Attorney General and persuing a class action law suit! Sherry Stalcup

Sherry
Benton, Arkansas
U.S.A.