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  • Report:  #1206985

Complaint Review: eHarmony

eHarmony eHarmony WILL Auto-renew whether you want it to or not. Internet

  • Reported By:
    Adam — Woodburn Oregon
  • Submitted:
    Thu, February 05, 2015
  • Updated:
    Thu, February 05, 2015

Do not sign up for eHarmony without being willing to baby sit your account.  They will ignore your cancellation request.

Signed up and cancelled a month later.  I was on a 6 month plan so I went ahead and paid out the 5 remaining months.  They auto-renewed me.

When I complained they said that they ignored the cancellation request because I still had payments remaining at the time of the cancellation.

I agreed and pointed out that i had paid the remaining amount.  But, they shouldn't have auto-renewed me.

Basically, they said that I had to cancel after I had made the last payment on my current plan but before the end of the contract.  This left a one month window in which I could cancel according to their terms and policies and in which they would actually honor the cancellation.

So, now I'm an eHarmony member for ANOTHER 6 months when I'd cancelled after 1 month.  Literally 1 full year of membership for signing up on for one month of actual use.  And, over $300 worth of fees.

 

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