Complaint Review: EHarmony

I did the free test on eharmony and thought I'd give it a try based on it's "risk free" seven day cancellation policy. After just three days I knew it wasn't my thing so I tried to cancel.

My request for a refund was countered with many suggestions, none of which had anything to do with refunding my money.

I was clear that I simply wasn't interested in paying for this type of activity. Eventually I was offered three months service to "really give it a chance". I said "fine".

I haven't had any sort of a conversation, internet or otherwise, with any match so imagine my surprize when I got a "personal" message from Dr. Warren saying that it was critical that I renew my membership as it was set top expire soon. The first month wasn't even up yet! Never mind the extention until October that the salesperson promised!

I was furious at this rip-off but received go no response. I think it's unforgivable that a conglomerate that deals with people's emotions has such an unprofessional way of doing business.

I say, if you want to try edating, try another site! It may or may not fill your heart but it sure won't empty your wallet!!

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Rachel
Hamilton, Ontario
Canada