Print the value of index0
  • Report:  #1234166

Complaint Review: Eikon Events

Eikon Events Eikon Photobooths, Eikonpro.com, Eikon Events Photography and Photo booths Will not honor their end of the contract until threatened by legal action regarding Digital Photo Copies Miami Florida

  • Reported By:
    W — Miami Florida USA
  • Submitted:
    Mon, June 08, 2015
  • Updated:
    Mon, June 08, 2015

SAVE YOURSELF THE HEADACHE!!!  We booked Tony and his Photo Booth for our wedding..  Right from the start, this guy had a nasty attitude.  His Photo Booth looked cool and he was a decent price, so I ate up his attitude.  The photo booth itself was a hit at our wedding and the attendant was professional.  Its dealing with the owner, Tony... he's the guy that can make your wedding experience an ugly one.  The digital copies are the most important part of these photo booths..  Why?  Needless to say, the wedding party is so busy doing everything else, you don't experience that part of the fun.  When you see the pictures later is when you can somewhat experience that aspect of the wedding that you missed.  

I inquired about receiving my digital copies in order to include them in my care package being sent to our grandparents...  Never received a response.  Weeks later, I tried again..  via email and text..  no response.  Before leaving on our honeymoon (a month after the wedding) I tried one more time with a text asking Tony to please be professional and respond to my texts.  He finally calls and with the NASTIEST OF ATTITUDE, he tells me he will take care of it.  Again, I ate his attitude because at this point we are at his mercy to receive our pictures.  We left for our honeymoon a month after the wedding, I was sure Id receive something... maybe a response??  NOTHING!!! 

I tried again via email and text (3 months later at this point)- NO RESPONSE.  I gave up.  Needless to say, our abuelos never received the Photo Booth pics in the care package.  I was going to request a charge back to our credit card, seeing that Tony was in breech of contract- He finally contacted my wife after the threat.  We finally received our Photo Booth pictures months later.  See, we can understand if there was work, photoshopping or something to do with these pictures.  It was as simple as sending an email attachment that takes 5 minutes.  This guy is a jerk.  Save yourself the aggravation.

Quick follow up on our previous review...  Anthony "Tony" Elias from Eikon Photo booth is now harassing my wife and myself regarding our honest review of his services.  He has been texting and email us multiple nasty messages and calling us "come mierdas"  which means "s**t eaters" in spanish.  I will gladly carbon copy emails or forward texts to anyone that doubts this is from him.  This is the behavior that is expected from this non- professional individual.  AVIOD This guy and his business!!! 

1 Updates & Rebuttals


tonito87

Miami,
Florida,
USA

Client with a evil streak won't leave us alone after everything has been provided

#2REBUTTAL Owner of company

Mon, June 08, 2015

 To begin with, this client sent us a great review about the booth the day after the wedding via text message... Of which I have proof. They didn't worry about picking up the booth pictures till recently when I was out of town for 3 weeks. Knowing I was on vacation, they messaged me on almost a daily basis even after I told them I couldn't provide what they wanted till I got back into town. They became very "smart" and ridiculous with me and I reacted accordingly... I've learned no matter what you do, some clients you can't please... The booth was setup the day of the event, it ran perfectly.. They got their download of all the photos.. And my "thank you" is this review.. I stand by my product and service and my other reviews speak about my level of service and product. This client has everything we promised but he continues with messages, threats to tarnish our name, etc.. At this point we don't know what his vendetta is about... Too much time on your hands is a very bad thing

Respond to this Report!