Complaint Review: EL PASO ELECTRIC

ON AUG. 11TH MY ELECTRIC SERVICE WS CUT OFF. WE COULD NOT GET A HOLD OF ANYBODY. IT WAS AFTER BUSINESS HOURS AND EMERGENCY NUMBER WAS BUSY BECAUSE THERE WAS A STORM. SOMEONE NAMED GABRIEL ASKED ME TO GO TO THE CENTER THE NEXT DAY. I EXPLAINED I HAVE A NEWBORN OF 4 MNTHS AND A 1 YEAR OLD RESPONDED COULD NOT HELP. SO I SPENT THE NIGHT WITHOUT ELEC.

THE NEXT DAY AUG 12TH WE WENT TO CENTER. THEY SAID I WAS DISCONNECTED FOR NONPYMNT. IN 1998 THEY SAID I REMAINED WITH A BILL FOR 3 HUNDRED DLLS. I WAS LIVING IN APT COMPLEX (VILLA ALLEGRE)APTS. THE BUILDING WHERE MY APT WAS THE METER WAS BROKE. I DIDN'T KNOW THIS SO YEARS LATER THEY SAY I OWE 3 HUNDRED DLLS.

THEY ADD TO MY HUSB BILL. WHEN I ASKED HOW THEY DETERMINED AMOUNT OF ELC BEING USED WITHIN THE THREE MNTHS THEY REPLYED WE ESTIMATED ABOUT 60 DLLS WORTH OF USE. HOW IS THAT POSSIBLY IF I WORKED AND WENT TO SCHOOL. THEY SAID THAT IS WHAT I OWE AND THATS FINAL.

SO THAT IS WHY NOW WE ARE ON PYMNT PLAN BECAUSE OF THIS. I EXPLAINED TO LADY THAT WE ARE ON PYMNT PLAN AND WE HAD MADE FIRST PYMNT I HAVE MONEY ORDER TO PROVE IT. SHE RUDELY SAID OUR SYSTEMS ARE DOWN COME BACK. MY FOOD WENT BAD COULD NOT GIVE CHILD BREATHING TREATMENT LOST WORK HRS (LAWSUIT)

PEARL
EL PASO, Texas
U.S.A.