Complaint Review: Elan Financial Services

After less than one month of use, my microwave touch pad appeared cloudy. A web site stated that the shipping film was not removed. I tried to remove it and, yes, my bad, I damaged the panel. We will bypass the discussion of why the touch pad is so poorly made. I now cover my hands before I use my microwave. GE told me that I could buy a new touch pad/control panel combo or purchase a new oven at cost including shipping and installation for about the same price. My only options \, as the GE warranty does not cover shoddy materials, only a total break down.

At the time I made my decision to exercise the replacement option, I wasn't told of GE's policy that my range must be removed to install the new microwave. We could have had the range moved before the delivery. The GE representative started to move my range over an unprotected, new hickory hardwood floor. So, we self-installed without moving the range (not hard, the bracket was already in place.) GE had the nerve to require us to pay the installation that we did ourselves to protect our floors.

I charged back the installation charge to Elan.  After receiving a "dummy" customer receipt from GE, my chargeback was denied.  I am out $129.00 for an installation we had to perform ourselves in order to protect $15K of flooring.

Yes, looking back, Elan wanted me to allow GE to trash my floors, so that they wouldn;t have to be bothered by my "petty" issue.